What are the responsibilities and job description for the Account Manager position at Entech?
Going digital requires holistic thinking that puts humans at the center of everything. Entech delivers complete solutions including strategies, technologies, and implementation services to master digital convergence. We integrate our unique outside-in approach to people, processes, and technology to orchestrate digital empowerment to address today's business challenges.
We are seeking an experienced IT Professional Services Account Manager who is accountable for full-cycle account management for key Entech clients that are using Entech’s Consulting Services and Solutions. This includes cultivating client satisfaction as well as expanding the services and solutions Entech provides to clients. This is a growth-focused role, where the Account Manager will have the opportunity to create success.
The ideal candidate will act as the primary point of contact for our clients, ensuring exceptional service delivery, building strong relationships, and driving business growth. You will play a critical role in understanding client needs, presenting tailored staffing solutions, and maintaining client satisfaction.
Client Relationship Management:
- Develop and maintain strong, long-term relationships with clients.
- Act as the primary liaison between the client and internal teams, ensuring seamless communication.
- Conduct regular client meetings to understand their IT staffing needs and provide updates on services.
Account Growth and Retention:
- Identify opportunities to expand services within existing accounts.
- Proactively propose IT staffing solutions to address client challenges.
- Ensure high client retention rates by delivering exceptional value and maintaining satisfaction.
Service Delivery Oversight:
- Collaborate with recruitment teams to match qualified IT candidates to client requirements.
- Monitor candidate placements and address any performance concerns or issues promptly.
- Ensure timely delivery of staffing solutions in alignment with agreed timelines.
Reporting and Metrics:
- Track and report on key account performance metrics, including revenue growth, placement success rates, and client satisfaction.
- Provide regular status updates to internal leadership.
Qualifications:
- Minimum 8 years of experience in account management, IT staffing, or related industries.
- Proven track record of managing and growing client accounts.
- Strong understanding of IT roles, technologies, and industry trends.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to work collaboratively with cross-functional teams.
- Bachelor’s degree required
Benefits:
- Medical, Dental, Vision, 401K benefits
- Paid Time Off
- Full Time Salaried position
