This is a hybrid position onsite three days a week in The Woodlands, TX or New Orleans, LA. Relocation assistance and sponsorship is not provided.
JOB SUMMARY / PURPOSE
The User Experience Designer for Entergy’s AI organization will play a pivotal role in guiding our organization through the dynamic landscape of Artificial Intelligence (AI) and digital transformation. This position reports to the Director of AI Governance & Enablement and will help form and implement strategies that drive user adoption for our organization's AI initiatives using human-centric design principles. This role requires a dynamic and experienced design and / or change management professional capable of driving change at the product level through high-quality designs, ensuring that product users are engaged, informed, and ready to adapt to the transformative impact of AI technologies.
Collaborating with other members of the AI teams (fellow designers, Product Managers, Engineering team members, Business analysts, Business managers, Governance & Enablement teams, Platform teams), the UX Designer will focus on UX research, interaction, visual, and process design. The UX Designer will facilitate conversations with our business customers to learn and document their behaviors, attitudes, emotions, journeys, and pain points. The UX Designer will incorporate those learnings in creating innovative product designs, prototypes to aid in visualizing product vision, helping the AI teams re-design user processes, and strategizing on product rollout and communications to maximize the transformative impact of our AI products.
JOB DUTIES / RESPONSIBILITIES
Design experiences for successful product outcomes
Engage and collaborate on product strategyDesign end-to-end solutionsUX Craft & Visual DesignUX research & discovery
Wire-framingPrototypingStory TellingInteraction design and usability testingDesign documentation and QAUnderstanding of material design library and best principlesSetting up and managing design systemsStaying educated on latest design best practices and trendsChange ManagementDevelop plans to facilitate AI technology adoption
Collaborate with project leaders to identify and address change impact and potential areas of resistance to changeIdentify potential risks and challenges associated with new product development and incorporate mitigation plans in overall designEstablish feedback mechanisms to gather user and stakeholder feedback. Incorporate feedback data to identify improvement opportunities to ensure successful product adoptionStakeholder EngagementEngage with project teams, business leaders, product users, and other stakeholders to understand requirements and concerns.
Build and maintain relationships with key stakeholders to understand their needs and ensure ongoing support for projects.Incorporate strategy of integration of new products into existing business processes through design.CommunicationClarify your design process and when it fits within your team’s roadmap and goals
Communicate design decisions and strategiesConsistent communication with team members and stakeholders on the progress of design and productCommunicate design’s role and value for Entergy’s customers and stakeholdersContribute to the development and delivery of project-specific user trainingFacilitationFacilitate design, brand, and product strategy sprint workshops
Influence and collaborate with team members on executing successful outcomesCoordinate users’ inclusion through various methods e.g. rapid feedback, listening sessions, and usability testingTraining and EnablementTrain and mentor AI teams and business customers on design thinking principles and techniques
Collaborate with AI product delivery teams in incorporating design processes in delivery methodologiesCollaborate with AI enablement specialists in developing guides to promote democratization of AI capabilities throughout the company.MINIMUM REQUIREMENTS
Minimum education required of the position
Bachelor's degree or equivalent work experience
Minimum experience required of the position
Level I : 0-2 years of professional experience with a mix of UX design and change management experience; 5 years of professional experience with a mix of UX design and change management experience in lieu of degreeLevel II : 2 years of professional experience with a mix of UX design and change management experience; 6 years of professional experience with a mix of UX design and change management experience in lieu of degreeLevel Senior : 5 years of professional experience with a mix of UX design and change management experience; 9 years of professional experience with a mix of UX design and change management experience in lieu of degreeA background with product prototyping and testing, future visioning, strategy development, user journeys, UX researchExposure / experience designing UI and visualizations for analytics products desiredExperience with change and communications strategies related to deployment of digital products preferredExperience with Agile development methodology preferredMinimum knowledge, skills and abilities required of the position
Familiarity with industry design and prototyping tools (Sketch, Figma, XD, and Webflow)Excellent communication, collaboration, and organizational skillsAbility to work independently and as part of a teamStrong analytical and problem-solving skillsFamiliarity with energy and utility industry preferredJ-18808-Ljbffr
