What are the responsibilities and job description for the Senior Customer Success Manager position at Enterpret?
About Enterpret
As we transition to the world of AI native applications there is one element that matters more than anything - the data .
At Enterpret, we are unlocking the most impactful dataset for businesses - customer feedback. We centralize customer feedback across all sources, like Twitter, Salesforce, Zendesk, Slack, Community Forum, Surveys, and Gong calls, in one place. We use this feedback to build a custom ML model for each customer, and enable analysis like comparing cohorts, and detecting anomalies on feedback on top of it.
Our customers include companies like Vimeo, Canva, Descript, Notion, Strava, The Browser Company, Loom , and several other Product Led Growth decacorns and F500 companies.
We are backed by Kleiner Perkins, Sequoia Capital India, and Unusual Ventures. Read more about our team, core values, and operating principles - here.
What Customer Success at Enterpret is :
- Driving positive business outcomes for our customers
Increased revenue, reduced churn, and better user activation are more meaningful than monthly active users
We are the external representatives of our company, we solve our customers problems even when the product isn't quite there yet
We aim to build multi-year partnerships with our customers. We are not transactional.
What better way to validate product ideas than to prove they are useful?
What Customer Success at Enterpret is NOT :
A succesful candidate will :
Benefits and Perks
Equal Opportunities
We are an equal opportunity employer. We ensure that none of our employees or prospective employees receives less favorable treatment as a result of age, sex, disability, marital status, colour, race, religion or ethnic origin. Equally we aim to ensure that no such employee is disadvantaged by terms and conditions of employment which cannot be justified.
How to Apply :
Please fill the form below, submit your resume and share an example of why you will be an exceptional CSM (ex. your favorite come-from-behind Customer Success story of the last two years.)