What are the responsibilities and job description for the Electronic Banking Specialist I (Hybrid Eligible: AZ, KS, MO, NM) position at Enterprise Bank & Trust?
Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.
With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we’re strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.
Together, there’s no stopping you!
Job Title
Electronic Banking Specialist I (Hybrid Eligible: AZ, KS, MO, NM)
Summary
Job Description:
This position is responsible for performing operational support duties of the Electronic Banking Department. This position also includes assisting management with projects related to department.
Essential Duties And Responsibilities
Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com.
Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please click HERE.
With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we’re strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.
Together, there’s no stopping you!
Job Title
Electronic Banking Specialist I (Hybrid Eligible: AZ, KS, MO, NM)
Summary
Job Description:
This position is responsible for performing operational support duties of the Electronic Banking Department. This position also includes assisting management with projects related to department.
Essential Duties And Responsibilities
- Reviews and processes transactions from the Risk Fraud Analytics queue according to established policies.
- Reviews and processes any additional fraud or security alerts as assigned.
- Works with our Zelle users on fraud disputes, research, maintenance and compliance.
- Processes new Online Banking account set ups, additions and deletions.
- Processes Online Banking and Bill Pay contact information maintenance.
- Troubleshoots and research all issues related to Online Banking and Bill Pay.
- Troubleshoots and research Remote Deposit Capture issues including assisting with scanner installs.
- Works numerous reports to ensure Online Banking information is kept current.
- Works with other departments on escalated online banking, mobile banking, and bill pay concerns.
- Resolves customer issues effectively.
- Assists in audits and examinations.
- Serves as backup to the Treasury Management Support Specialist which requires an advanced knowledge of Treasury Management products.
- Completes Change of Address request submitted online.
- Works closely with Fraud and Security Department.
- Performs other duties as assigned.
- Strong knowledge of Electronic Banking
- Strong verbal and written communication skills
- Strong knowledge of Regulation E
- Ability to develop strong working relationships and interact well with employees at all levels of the organization is essential to success
- Be motivated and open to change
- Ability to meet multiple time sensitive deadlines in a fast paced environment
- Excellent time management and organizational skills
- Demonstrate flexibility, versatility, commitment, and good judgment
- Proactively reach out or discover resources to determine solutions
- Ability to work well in a team environment that promotes inclusiveness and communication among team members with a constructive, respectful attitude
- Three or more years of related experience
- High School Diploma or GED required
- Microsoft Office
- Google Mail
- Salesforce
Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com.
Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please click HERE.
