Operations Manager 8

ABOUT ENTERPRISE MANAGEMENT:

White Glove Property Management is a full-service real estate management firm committed to excellence, professionalism, and high-touch service for property owners, investors, and tenants. We manage single-family homes, multifamily units, and mixed-use developments with a concierge-level approach that prioritizes integrity, transparency, and property performance.

Our mission is to deliver peace of mind and sustained value through expert property oversight, responsive communication, and a consistent commitment to quality.

DISCLOSURES:

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.

COMPANY: ​White Glove Property Management

COMPANY WEBSITE: https://wgpmanagement.com 

COMPANY PHONE NUMBER:   (410) 782-0028

HUMAN RESOURCES DEPARTMENT PHONE NUMBER:   (410) 782-0028 EXT 10

HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: hr@wgpmanagement.com 

POSITION TITLE: Operations Manager 8

ALTERNATE TITLE(S): Real Estate Portfolio Manager, Property Operations Coordinator, Compliance Officer (within scope)

DIVISION: Operations

DEPARTMENT: Property Management

UNIT: n/a

BENEFITS PACKAGE: Ineligible.

WORK SCHEDULE: Monday – Friday, 8:00 AM EST – 5:00 PM EST

ACCOUNTABLE TO: Chief Operations Officer (Chief Executive Officer, in absence of Operations Operations Officer)

ACCOUNTABLE FOR:  Overseeing day-to-day operations of assigned residential and/or mixed-use properties, including leasing, maintenance coordination, tenant relations, and compliance

CLASSIFICATION: W8BEN; contractual 40 hours per week paid hourly

COMPENSATION RANGE: PHP 425.44 per hour, commensurate with experience and qualifications

ANTICIPATED TRAVEL: none

SUMMARY OF POSITION RESPONSIBILITIES:

The Property Manager is responsible for the full lifecycle management of assigned rental properties, ensuring occupancy, profitability, compliance, and tenant satisfaction. This role requires proactive problem-solving, clear communication, and strong organizational skills to balance tenant relations, owner reporting, maintenance coordination, and leasing activities.

SCHEDULED DUTIES AND RESPONSIBILITIES:

• Manage a portfolio of residential and/or mixed-use properties within the assigned geographic area
• Act as the main point of contact for property owners, tenants, vendors, and internal staff
• Conduct regular property inspections to ensure safety, cleanliness, and upkeep
• Oversee leasing activity including marketing, showings, tenant screening, move-ins, and renewals
• Enforce lease terms, manage rent collections, and initiate legal proceedings (e.g., evictions) as necessary
• Coordinate and track maintenance requests, repairs, and preventative maintenance schedules
• Build and maintain vendor relationships; solicit bids and supervise contract work as needed
• Prepare and deliver property-related documentation such as notices, reports, and owner updates
• Ensure compliance with local, state, and federal housing regulations
• Maintain accurate records in property management software (e.g., Buildium, AppFolio, or similar)
• Monitor budgets and control operational expenses in alignment with owner objectives
  

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

• Respond to emergency maintenance issues after-hours as needed
• Resolve disputes and escalate concerns when appropriate
• Support new property onboarding or lease-up processes
• Participate in owner meetings, inspections, and vendor walkthroughs
• Assist with internal audits, policy reviews, or special projects as assigned
  

CORPORATE PROPERTY MANAGEMENT OPERATIONS FOCUSED COMPLIANCE OFFICER DUTIES:

Overview:

The Corporate Compliance Officer will possess the skills and experience necessary to identify potential issues within Property Management Operations. The Compliance Officer is responsible for developing, implementing, and monitoring the programs, policies, and practices that ensure compliance with federal, state, local, and accreditation standards.

The Compliance Officer is expected to remain up to date on laws and regulations that may affect the organization's policies and procedures. This position requires objectivity, independence from other agency departments, strong attention to detail, and familiarity with investigative protocols and formal reporting practices.

Accountability:

The Corporate Compliance Officer shall be accountable to the CEO and/or Board of Directors.

Duties:

The chief responsibilities of the Compliance Officer include planning, implementing, and monitoring the Corporate Compliance Program. This position is also responsible for coordinating internal and external compliance audit activities and ensuring consistent communication of expectations and results.

The Corporate Compliance Officer will:

• Oversee and monitor the implementation of the Corporate Compliance Program
• Conduct corporate compliance risk assessments
• Report regularly to the CEO and/or Board of Directors on compliance program progress and assist with developing improvement plans
• Periodically revise and update the Compliance Program as needed
• Review and evaluate Standards of Conduct Statements
• Develop and implement a Compliance Training Plan for all staff
• Assist the CEO with internal compliance review and monitoring activities
• Investigate complaints and coordinate appropriate action plans with affected departments
• Develop policies and practices that encourage staff to report suspected fraud or impropriety without fear of retaliation
• Clearly communicate the objectives of the Compliance Program and track accomplishments
• Access and review records related to compliance monitoring activities and document findings
• Maintain a communication log for compliance-related inquiries and reports
• Compile reports of calls received, investigations conducted, findings made, recommendations issued, actions taken, and progress achieved
• Establish and communicate available reporting procedures and modes (e.g., email, online reporting tools, voice mail, suggestion box)
• Conduct periodic interviews with internal and external stakeholders
• Analyze program and service utilization patterns for irregularities
• Conduct unannounced mock surveys, audits, inspections, and investigations to assess staff readiness and identify areas for corrective action
• Reevaluate previously identified deficiencies to confirm implementation of improvements
• Present written compliance evaluations and reports to the Compliance Committee, CEO, and/or Board of Directors at least annually

PHYSICAL DEMANDS:

• Prolonged periods sitting at a desk and working on a computer
• Frequent meetings via video or phone; occasional in-person site visits

WORKING CONDITIONS:

• Remote
• Fast-paced, deadline-driven environment with collaborative teams
  

COMPETENCIES AND SKILLS:

• Knowledge of fair housing laws, landlord-tenant regulations, and leasing best practices
• Strong interpersonal skills and a customer service mindset
• Conflict resolution and time management abilities
• Financial literacy related to property budgeting, rent collection, and reporting
• Proficiency in property management software, Microsoft Office, and cloud-based platforms
  

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:

• High school diploma or equivalent required; Associate’s or Bachelor's degree in business, real estate, or related field preferred
• Minimum 2–3 years of residential or mixed-use property management experience
• Active real estate license preferred (or must be obtained within 6 months of hire)
• Reliable transportation and valid driver’s license required
• Must pass background and reference checks