What are the responsibilities and job description for the CUSTOMER SERVICE AGENT FULL TIME position at Enterprise Rent-A-Car?
National / Alamo is hiring for a full-time Rental Return Agent. The Rental Return Agent, using a handheld device, is responsible for providing exceptional and efficient service during the rental return process. They answer questions, record vehicle millage, fuel level and condition; in addition to completing the rental process. Rental Return Agents are one of the final customer touch points to ensure the customers were completely satisfied with the rental process.
This position pays $17 / hour plus bonus incentives each month!!
Full Benefits Provided : Health, Vision, Dental, 401K, Paid Time-Off
DTW Airport – 338 Lucas Dr. Detroit 48242 (Romulus area)
Must have open availability, including mornings, afternoons, evenings, weekends and holidays
We are a multi-billion industry leader, known for exceptional service. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees
Greet customers as they arrive to return their rental.
Remind customers to check for personal belongings. Secure and tag any items found in the vehicle.
Accurately complete rental transaction and ensure customer satisfaction.
Review rental changes and provide an accurate receipt to customer.
Provide information to customer regarding transportation to the airport terminal.
Inquire about level of customer service and document any concerns.
Accurately check vehicle for damage.
Assist in keeping lot organized for ease of access and traffic flow.
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