What are the responsibilities and job description for the IT Support Specialist position at Enterprise State Community College?
Position Summary
The IT Support Specialist is responsible for assisting in the design, installation, maintenance, and support of Instructional Computing. The position will perform the network and computer technical support activities for the academic labs, faculty offices, and library.
Salary: Commensurate with education and experience according to ACCS Board of Trustees Salary Schedule E3/03.
Essential Duties and Responsibilities
- Provide desktop operations support to computer users at the College, including installing new computers and necessary software, troubleshooting hardware and software problems, and evaluating new equipment and software before making purchasing decisions.
- Install, repair, and maintain hardware, software updates, and peripherals in academic labs, tutoring labs, faculty offices, and library, including unpacking, testing, transporting to user site, and interfacing to network and/or main computer systems.
- Set up, install, and assist with maintaining printers for labs or faculty offices.
- Perform preventive maintenance and use diagnostic and troubleshooting procedures to ensure optimum performance of labs and networks.
- Troubleshoot, repair, and install plug-ins on students’ and instructors’ personal computers and laptops so they can access online materials (Canvas, Screencast, etc.).
- Assist in configuring, installing, repairing, maintaining, and troubleshooting the campus networking infrastructure: (routers, switches, hubs, network cards, media converters, UPS appliances, CAT 5 cabling, patch cables, patch panels, RJ45 connectors, junction boxes, and network racks/frames).
- Assist in maintaining campus servers (DNS, DHCP, etc.).
- Assist in managing, maintaining, and creating user accounts; managing security of user accounts; and responding to user requests, questions, and issues.
- Assist with maintaining campus Internet connectivity and monitoring Internet activity.
- Assist with maintaining, updating, and resolving issues with wireless access points.
- Assist instructors in academic labs and classrooms with troubleshooting and repairing projectors (Video, RCA, and USB connections).
- Assist in preparing requisitions for network hardware, computer hardware, software, and supplies.
- Demonstrate ethical behavior, loyalty, honesty, and integrity, both on and off the campus.
- Participate in staff, division, and committee meetings as assigned.
- Actively participate in division/college committees and campus activities.
- Other related duties, as may be required by the Executive Director of Financial Services and/or President.
Qualifications
- Associate of Applied Science in Computer Science or other technology related field from a regionally accredited institution or three years of work experience serving as an IT Support Specialist or related role.
- Knowledge of Windows operating systems, servers, desktops and network technology applications.
Application Procedures/Additional Information
Applicants must meet the minimum qualifications and must submit a completed application through the online application systems to be considered for this position. Submission of a completed application packet is the responsibility of the applicant. To be considered for an interview, (only complete application packages will be given consideration for employment, incomplete application packets will eliminate the possibility of an interview). The applicant must submit the following:
- A completed official College employment application
- A current resume
- Written verification of minimum, required work experience from a current or previous employer. Verification must include employment dates, job title, indicate if the employment was full-time or part-time, and be on official letterhead with an authorized signature.
- Copy of unofficial or official transcripts. (Transcripts must confirm applicant meets educational requirements.) Copies of High School diploma will not be accepted.
Applications must be filed online at: https://www.rstc.edu/employment if at any point you have problems completing your application, contact the human resources department at Reid State Technical College (bjackson@rstc.edu).Please Note: All application materials must be electronic – It is recommended that you have digital (such as pdf) copies of your resume, employment verification documents (if applicable), all required transcripts, and any other document identified in the vacancy announcement ready when you begin the on-line application process. You will be given the opportunity to upload these during the process. WE DO NOT ACCEPT FAXED, MAILED, OR E-MAILED application materials.
Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. Complete application files must be received no later than the application deadline. Applicants who fail to submit all required information will be disqualified. Only applications received during the period of this announcement will be considered. Applicants must travel at their own expenses. Finalist will be required to provide official transcripts that are mailed directly to the Office of Human Resources at Reid State Technical College from the institution(s) granting the credits.
In accordance with Alabama Community College System policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check. Reid State Technical College is an active participant in the Employment Eligibility Verification Program (E-Verify). E-Verify electronically confirms an employee’s eligibility to work in the United States as required by the Department of Homeland Security.
Reid State Technical College is an Equal Opportunity Employer. It is the policy of the Alabama Community College System, including all postsecondary community and technical colleges under the control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Reid State Technical College will make reasonable accommodations for qualified disabled applicants or employees. Applicants desiring reasonable accommodations for the interview are encouraged to request such accommodations when contacted for an interview appointment.
The College reserves the right to withdraw this job announcement at any time prior to the awarding. The College reserves the right to fill the position within one year of the stated anticipated starting date or not to fill the position due to budgetary or operational considerations. Further, the College reserves the right to fill more than one position in the same job classification should another vacancy occur during the search process.
