Principle Technician (Audio Visual Support)

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

· 8 years' relevant experience as a VTC and Audio Visual Lead Technician

· Practical experience in planning, installing or maintaining audio/visual equipment and their associated voice or data terminal, line and routing equipment

· Experience in the installation, maintenance and repair of Audio/Visual and Simultaneous interpretation equipment

· Experience in a customer service support environment

· Experience in a problem and incident management

· Prior experience of working in an international environment comprising both military and civilian elements

· Cisco Certified Network Associate (CCNA) Certified

· Polycom Certified Videoconferencing Engineer (PCVE) Certified

· Info Comm AV Installation Level 1: System Fabrication

· NATO Video Tele Conferencing Servers (VTC MCU) Course

· NATO HD Video Tele Conferencing Facilitator (VTC HD)

· Working knowledge of Crestron Control Units

· Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well

· Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humor appropriately to bring warmth to relationships with others

· Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals

· Achieving Personal Work Goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities

· Learning and Researching - Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making; encourages an organizational learning approach (i.e. learns from successes and failures and seeks staff and customer feedback)