What are the responsibilities and job description for the Customer Support Generalist position at EnterSource?
EnterSource is a growing and thriving Fiber-To-The-Home (FTTH) installation and service company who is looking to add to our team of "A" players! We are team-oriented, production-driven, customer-focused, and operate with a high-level of integrity. We value generosity, resiliency, having a heart of a teacher, and attention to detail while fostering joy, optimism and servanthood through hard-work and humility.
The primary responsibility of a Project Coordinator I is to collaborate with other Project Coordinators on various daily tasks associated with our customers and/or markets by handling inbound phone calls and chats, updating information through data entry, submitting 811 tickets in a timely manner, scheduling customer orders and closing out jobs. A Project Coordinator I will be expected to demonstrate skills such as attention to detail, willingness to learn, ability to adapt, possess a sense of urgency during peak volume times throughout the day and an ability to prioritize workloads.
What’s in it for you?
- Paid Time Off
- Paid Sick Leave
- 6 Paid Holidays
- Company paid premium for Life Insurance
- Employee Assistance Program
- Opportunity to gain valuable working skills in a growing industry
Voluntary Benefits offered:
- 401(k) with Company Match
- Medical
- Dental
- Vision
- Short- & Long-Term Disability
- Accident & Critical Illness Insurance
- Excellent communication and customer service skills.
- Proficient in Internet-related applications such as email and web browsers with knowledge of Google Applications.
- Understanding of laws and regulations that require contacting 811 before digging work starts on any project.
- Ability to report to and operate out of the assigned office location daily.
Schedule:
- Full-time, regularly scheduled to work 40 hours a week.
- Schedule is based on project and business needs. Business operations: Tuesday - Friday 10am - 7pm and Saturday 7am -4pm. However, will still need to maintain a flexible schedule if business needs change.
- Willing to work flexible hours, including weekends, holidays and overtime as needed.
Employment is contingent on successful completion of a pre-employment screen to include a drug test.
Equal Employment Opportunity: We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. Employment with EnterSource is at-will and either party can terminate the relationship at any time with or without cause and with or without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. EnterSource is a Drug Free Workplace.
