What are the responsibilities and job description for the Billing Clerk (Seasonal) position at Entourage Yearbooks?
ECS Yearbooks is looking for an Accounts Receivable and Collections Specialist with a passion for managing receivables in a fast paced, environment.
About ECS Yearbooks:
ECS Yearbooks encompasses three distinct yearbook brands: Entourage, Picaboo, and Remember Me Yearbooks. As we approach our peak production and delivery season (March-June), we are expanding our San Antonio Team with the addition of a Billing Specialist. This temporary position is crucial to ensuring a seamless billing process, accurate financial tracking, and excellent customer service for our schools.
Responsibilities and Duties:
- Billing & Invoicing:
- Generate accurate invoices for clients across three brands.
- Address billing inquiries from schools and parents via email, phone, and video chat.
- Process payments, refunds, and cancellations with a high degree of accuracy.
- Customer Support:
- Provide exceptional customer service by actively listening and addressing billing-related concerns.
- Resolve discrepancies and escalate issues as necessary.
- Communicate professionally with advisors, parents, and internal departments to ensure satisfaction and accuracy in billing processes.
- Data Management:
- Maintain accurate records of transactions, invoices, and adjustments using associated software systems.
- Ensure timely and accurate data entry in billing and accounting platforms.
- Conduct research to update clients on payment statuses, refunds, and account adjustments.
- Policy Compliance:
- Adhere to company billing policies and procedures while assessing customer needs.
- Participate in training sessions and meetings to stay informed of updates and best practices.
- Collaborative Efforts:
- Partner with internal teams to resolve discrepancies and improve billing processes.
- Monitor and respond to customer support tickets related to billing.
- General Duties:
- Assist with general office tasks, as needed, to support the billing and customer service teams.
- Perform other duties as assigned.
Skills and Qualifications:
- Experience in billing, invoicing, or customer service.
- Exceptional written and verbal communication skills.
- Strong attention to detail and ability to multitask effectively.
- Proficiency in Microsoft Office, Google Applications, and accounting software (experience with QuickBooks or similar systems is a plus).
- Excellent problem-solving skills and a proactive approach to resolving discrepancies.
- Availability for some weekend work is preferred.
Income & Benefits:
- Competitive hourly rate of $18-20/hour based on experience.
- Opportunities for overtime during peak season.
- Potential for a full-time position based on performance and company needs.
Job Type: Temporary
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
Education:
- Associate (Preferred)
Experience:
- Accounts receivable: 2 years (Required)
Language:
- English (Native) (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Princeton, NJ 08540 (Required)
Ability to Relocate:
- Princeton, NJ 08540: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20