Temporary Billing Support Associate

ECS Yearbooks is looking for an In-Office Customer Service Billing Agent with a passion for customer service and managing receivables in a fast paced, environment.

About ECS Yearbooks:

ECS Yearbooks encompasses three distinct yearbook brands: Entourage, Picaboo, and Remember Me Yearbooks. We are looking to expandour team with the addition of a Billing Specialist. This temporary position is crucial to ensuring a seamless billing process, accurate financial tracking, and excellent customer service for our schools.

* This is a temporary position (Through June 30th) *

Responsibilities and Duties:

- Billing & Invoicing:

• Generate accurate invoices for clients across three brands.
• Address billing inquiries from schools and parents via email, phone, and video chat.
• Process payments, refunds, and cancellations with a high degree of accuracy.

- Customer Support:

• Provide exceptional customer service by actively listening and addressing billing-related concerns.
• Resolve discrepancies and escalate issues as necessary.
• Communicate professionally with advisors, parents, and internal departments to ensure satisfaction and accuracy in billing processes.

- Data Management:

• Maintain accurate records of transactions, invoices, and adjustments using associated software systems.
• Ensure timely and accurate data entry in billing and accounting platforms.
• Conduct research to update clients on payment statuses, refunds, and account adjustments.

- Policy Compliance:

• Adhere to company billing policies and procedures while assessing customer needs.
• Participate in training sessions and meetings to stay informed of updates and best practices.

- Collaborative Efforts:

• Partner with internal teams to resolve discrepancies and improve billing processes.
• Monitor and respond to customer support tickets related to billing.
• General Duties:
• Assist with general office tasks, as needed, to support the billing and customer service teams.
• Perform other duties as assigned.

Skills and Qualifications:

• Experience in billing, invoicing, or customer service.
• Exceptional written and verbal communication skills.
• Strong attention to detail and ability to multitask effectively.
• Proficiency in Microsoft Office, Google Applications, and bookkeeping software.
• Excellent problem-solving skills and a proactive approach to resolving discrepancies.
• Availability for some weekend work is required.

Income & Benefits:

• Competitive hourly rate of $18-20/hour based on experience.
• Opportunities for overtime during peak season..

Job Type: Temporary

Pay: $18.00 - $20.00 per hour

Schedule:

• Monday to Friday
• Overtime
• Weekends as needed

Education:

• Associate (Preferred)

Experience:

• Customer service: 2 years (Required)
• Accounts receivable: 3 years (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• San Antonio, TX 78230 (Required)

Work Location: In person

Salary : $18 - $20