Senior Manager of Professional Services | Accounting

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200 global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize diverse perspectives, endeavoring to craft a better world to live in.

Entrata is seeking an enthusiastic and experienced Senior Manager to lead and drive the activities of our Professional Services team. This pivotal role requires a strategic and collaborative leader who can manage individual contributors at all levels. As a key member of our leadership team, you will play a crucial role in ensuring successful onboarding and integration of our accounting software solutions for clients by managing high performing Accounting Consultants. Your expertise in accounting principles and software implementation will enable clients to optimize their financial processes and leverage the full potential of Entrata's software suite. The Senior Manager will be responsible for effectively managing their team through talent development and performance management as well as be involved in improving processes and outcomes that significantly impact the performance of the team, business unit, and overall Professional Services Department.

• Leadership and Team Management:
• Lead and oversee the activities of experienced professionals, including individual contributors (at all levels) and managers.

• Wholly responsible and accountable for their team(s) ensuring department and team success metrics are met.
• Establish clear operational objectives, policies, and work plans and hold teams accountable to these objectives.
• Delegate assignments effectively to ensure successful execution and outcomes.
• Foster a collaborative environment, regularly interacting with lower and senior-level management on matters impacting the team and business unit.

• Process Improvement and Decision Making:
• Drive improvements to processes and outcomes that significantly enhance team and business unit performance.
• Make strategic decisions that positively impact the performance and efficiency of the team/business unit and Professional Services Department.
• Measure and maintain operational objectives to ensure alignment with company goals and hold team accountable to these operational objectives.

• Collaboration and Relationship Management:
• Cultivate strong working relationships with stakeholders at all levels of the organization.
• Persuade and influence others in complex situations while preserving and fostering positive relationships.
• Collaborate with cross-functional teams to drive strategy and success of larger projects.

• Policy Implementation and Accountability:
• Execute, hold accountable, and measure the implementation of company and department policies.
• Ensure compliance with established policies and procedures across the team and business unit.
• Monitor and report on the progress and outcomes of policy implementations.

• Strategic Planning and Target Setting:
• Establish monthly, quarterly, and annual operating targets for the team and business unit.
• Drive the strategy and success of larger projects that contribute to the business unit, department, and organization.
• Monitor and analyze performance metrics to ensure targets are met and identify areas for improvement.

• Proven experience in a senior management role within a Professional Services or similar environment.
• Strong leadership skills with the ability to manage individual contributors, team leads, and managers.
• Demonstrated ability to drive process improvements and make strategic decisions that impact team and business unit performance.
• Excellent collaboration and interpersonal skills with the ability to interact with all levels of management.
• Strong persuasive skills in complex situations while maintaining positive relationships.
• Experience in establishing, measuring, and maintaining operational objectives and targets.
• Ability to execute and measure the implementation of company and department policies.
• Excellent strategic planning and project management skills.

• BS in Accounting, Finance, or related field
• An experienced services professional with 2 years of demonstrated career/responsibility progression in software implementation or other software-related professional services
• Exposure across a variety of operational improvement initiatives related to increasing time to value and customer satisfaction/experience in software services settings
• Exceptional communication skills

• Exposure to multi-family / proptech or related industry verticals
• Experience with Adobe Workfront
• Strong software implementation literacy 
• Lean Six Sigma Master Black Belt
• Project Management Professional (PMP)
• MBA
• Management experience

Benefits:

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.

Family-centric leave policies supporting new parents during significant life events.

Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently, Entrata hires in Arizona, Idaho, Nevada, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, Illinois, and Tennessee for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law

But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?