Professional Services and Solutions Engineering Senior Manager

Workstream is a mission-driven company that believes in building premium, modern software solutions for hourly businesses. There are 2.7 billion hourly workers, who make up 80% of the global workforce, but they've been heavily underserved by technology and deserve better. We help local businesses around you hire, manage, and pay qualified workers.

Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. At series B, we are quickly expanding our product portfolio. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

Grow With Us

We are looking for a Senior Manager of Professional Services to drive our revenue growth, partnering with our other GTM teams in Sales and Customer Success. This role manages and builds upon a team that is part of our post-sales organization, reporting to our Head of Operations. This role is located in our Lehi, UT office.

While this role will manage a team with a growing throughput of complex integration and implementation projects, it is also critical in defining and building professional services skus that we need to successfully serve our customers as our product suite grows. We are looking for someone who can manage customers, hire and develop a team, and manage delivery, but who is also a builder and can work in ambiguity.

Overall, we are looking for builders at heart: builders of systems, builders of data, builders of process, builders of team, builders of company. We are looking for guides. Growing a startup is a long journey, full of potholes, traps, and landmines along the way. We are looking for someone who has trod on this journey before, willing and able to chart the path with us.

Day in the Life

• Build and grow our technical integration services team. Hire, coach, and manage the solutions engineers to performance
• Scope technical integration services with larger customers
• Manage the schedule of technical integration services to delivery.
• Train the Sales team on how to discover technical integration needs and how to scope smaller, more standardized services
• Scope and run product integrations, working closely with Workstream engineering and product teams and third party providers.
• Monitor bandwidth and conduct resource planning for growth
• Your team with your guidance will:
• Build new API/CSV integrations between WS and external parties
• Create mappings between WS and customers for API integrations
• Handle customer support for integrations completed by the Professional Service team
• Problem solve customer unique requests
• Create reports based on unique customer requests
• Build custom career sites
  

You have

• 7 years of professional services project management experience, ideally in a fast-paced technology environment. Particularly, extensive experience managing and executing large scale custom implementation projects (scoping the work, aligning with stakeholders, managing the project plan, navigating change management, and ultimately delivering results in accordance with the defined expectations)
• 3 people management experience with solutions engineers. Nice to have: additional people management experience in any function.
• Executive presence and the ability to articulate the value proposition of an enterprise software solution, address difficult questions, and drive key stakeholders towards successful implementation, and you know how to manage a team with this skillset
• Experience with scoping projects and processes that may require technical details and execution in SQL and Python.
• [Nice to have]: Technical background in writing SQL and Python.
  
  

You are

• A strong people manager who can manage to performance standards and coach to potential.
• A culture builder: You create a team culture that emphasizes respect, a growth mindset, psychological safety, and performance.
• A creative and strategic thinker who has experience opportunity sizing, building business cases for executive leadership, and generating buy-in internally and externally
• Someone with a team first mindset; we are a humble and hungry group sharing one mission
• Willing to roll up your sleeves and get your hands dirty; no job is too big or too small
• Able to work well under high pressure in fast-paced environments with competing priorities
  
  

What We Offer

• A mission-driven and value-based company dedicated to empowering deskless workers and local businesses
• An early employee opportunity at a Series B hyper-growth startup; work with the founding team and industry veterans to accelerate your career
• Competitive salary and equity
• Comprehensive health coverage: medical, dental, and vision. We pay 95% of your employee premiums and 75% for dependents.
• In-office amenities and stocked kitchen
• 401K Plan
• Pre-tax commuter benefits
• Learning/development stipend
• Unlimited PTO
• Hybrid Office/WFH schedule
  
  

Salary Range: In compliance with the California Pay Transparency Law, the salary for this role is $150,000-$175,000 in Lehi, Utah. This is not inclusive of our equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

Additional Information

Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals.