What are the responsibilities and job description for the Troubleshooting Expert position at Entre Computer Services?
Job Title: Help Desk Technician
Are you a customer service enthusiast with a passion for technology? Do you enjoy solving complex problems and helping others? We are seeking a skilled Help Desk Technician to join our team at Entre Computer Services. In this role, you will serve as the primary point of contact for customers seeking technical assistance and troubleshoot and resolve technical issues over the phone or email.
Responsibilities
• Serve as the primary point of contact for customers seeking technical assistance
• Troubleshoot and resolve technical issues over the phone or email
• Provide accurate information on IT products or services
• Document all interactions with customers
• Collaborate with other teams to resolve complex issues
• Participate in training and professional development opportunities to enhance skills and knowledge
Requirements
• 1-2 years of experience in a customer-facing role or equivalent experience
• Strong technical skills, including proficiency in office automation products, databases, and remote control
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Bilingual or multilingual skills a plus
What We Look For
We are looking for a highly motivated and customer-focused individual who can provide exceptional support to our clients. If you have a strong passion for technology and customer service, we encourage you to apply for this exciting opportunity!
Are you a customer service enthusiast with a passion for technology? Do you enjoy solving complex problems and helping others? We are seeking a skilled Help Desk Technician to join our team at Entre Computer Services. In this role, you will serve as the primary point of contact for customers seeking technical assistance and troubleshoot and resolve technical issues over the phone or email.
Responsibilities
• Serve as the primary point of contact for customers seeking technical assistance
• Troubleshoot and resolve technical issues over the phone or email
• Provide accurate information on IT products or services
• Document all interactions with customers
• Collaborate with other teams to resolve complex issues
• Participate in training and professional development opportunities to enhance skills and knowledge
Requirements
• 1-2 years of experience in a customer-facing role or equivalent experience
• Strong technical skills, including proficiency in office automation products, databases, and remote control
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Bilingual or multilingual skills a plus
What We Look For
We are looking for a highly motivated and customer-focused individual who can provide exceptional support to our clients. If you have a strong passion for technology and customer service, we encourage you to apply for this exciting opportunity!
