What are the responsibilities and job description for the Customer Experience Specialist position at Entyre Care?
Who we are
At Entyre Care, we’re on a mission to empower everyone to live with dignity and independence in the comfort of their own home. We’re passionate about supporting friends and families who provide home care for their loved ones. Our offerings include professional training, fair compensation, and the tools they need to thrive to create a safe and respected environment for those they care most about.
Entyre Care is a progressive, high growth, startup organization that centers around Adult Foster Care (AFC). We use cutting edge technology to further the advancement of healthcare in a homecare setting. We’re always looking for motivated, empathetic, and value-driven people to join our supportive team.
Caring for someone you love shouldn’t feel overwhelming, which is why we’re here to ensure every caregiver feels confident, supported, and valued. Ready to join our journey? You can learn more about us here at www.entyrecare.com.
Your role as a Customer Experience Specialist
We are seeking a motivated and detail-oriented Customer Experience Specialist with a strong focus on healthcare services. The ideal candidate will have excellent communication skills, experience in handling phone calls, and proficiency in various software tools, including Microsoft Excel, Word, Outlook, and CRM systems (preferably HubSpot).
Key Responsibilities
- Provide exceptional customer service and eligibility assessments to prospective new clients, healthcare providers, and other stakeholders via phone and email interactions.
- Assist with scheduling appointments and managing clients’ inquiries efficiently.
- Utilize CRM software (HubSpot experience preferred) to maintain accurate records and follow up on customer interactions.
- Analyze customer feedback and collaborate with the team to enhance the overall customer experience.
- Create and maintain documentation and reports using Microsoft Excel and Word.
- Ensure compliance with healthcare regulations and best practices in customer interactions.
- Proactively identify opportunities to improve processes and enhance customer satisfaction.
- Maintain a strong attention to detail and take ownership of assigned tasks to ensure timely completion.
Requirements
- Experience in a customer service role, preferably within healthcare services (although we can teach you the ropes!)
- Strong phone communication skills and a professional demeanour.
- Proficient in Microsoft Excel, Word, Outlook, and CRM systems (HubSpot preferred).
- Excellent writing skills for documentation and communication.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Self-motivated and proactive in identifying and solving problems.
- Familiarity with MassHealth programs is a plus.
So, why should you join Entyre Care?
- You’ll be joining a driven team transforming home care services and empowering caregivers everywhere.
- You’ll have an impact in shaping the future of Entyre Care, leaving your mark on an industry that truly matters.
- Unlocking your full potential for personal and professional growth as you advance your career in a supportive, forward-thinking environment.
Our Benefits and Wellbeing
We believe in taking care of our team as well as taking care of the community around us. Whether you're salaried or hourly - we’ve got you covered! All our employees are entitled to our benefits and wellbeing package, which includes the following:
- Enjoy 11 paid public holidays and 21 days of PTO, giving you plenty of time to relax, recharge, and share good times with your loved ones
- Approximately 5 days of paid sick leave to take care of yourself when needed.
- We offer comprehensive insurance through Blue Cross Blue Shield, and dental, vision, and life insurance with Unum
- You will have access to resources like SoFi for financial wellness, SmartSpend for exclusive discounts, Ladder for health and fitness support, and Fetch for pet care perks.
- You will be enrolled into our 401(k) pension plan
- This role will be full-time onsite at our office over on Atlantic Avenue, Monday-Friday, 9.00am - 5.00pm. We offer flexible working hours (7.00am - 3.00pm, 8.00am - 4.00pm etc) if necessary
- Due to the nature of the role, we will be offering a bonus initiative for every successful lead conversion that you make! Details on what the bonus will look like are still being confirmed
Our Commitment to Diversity, Equity, and Inclusion
We’re dedicated to celebrating and building an inclusive workplace where every individual feels valued, respected, and empowered to thrive - and to bring their best selves to work! As an equal opportunity employer, we welcome talented people from all backgrounds and walks of life. Regardless of race, ethnicity, religion, gender, sexual orientation, national origin, disability, or veteran status, we’re here to support you in building a career that matters.
Our office address is 711 Atlantic Ave, Boston, MA 02111. We’re located on the 6th floor of the building. If you are successful in our process and get to visit us here for an onsite interview, our team will make you comfortable and support you with any accessibility challenges.
