What are the responsibilities and job description for the Customer Experience Specialist position at Fertility Centers of New England?
Company Overview
Fertility Centers of New England is dedicated to providing exceptional patient care in the field of infertility treatment. Since our establishment in 1993, we have become a national leader in infertility evaluation, diagnosis, and treatment, driven by our commitment to compassionate care and professional excellence.
Summary
As a Customer Experience Specialist at Fertility Centers of New England, you will be instrumental in delivering outstanding service to our patients. This role is vital in ensuring that every patient feels valued and supported throughout their journey with us.
Responsibilities
- Serve as the first point of contact for patients, providing exceptional customer service and support.
- Manage patient inquiries via phone and email with professionalism and empathy.
- Assist patients with scheduling appointments and navigating their treatment options.
- Maintain accurate records of patient interactions and data entry tasks.
- Analyze patient feedback to identify areas for improvement in service delivery.
- Collaborate with clinical staff to ensure seamless communication and patient care.
- Provide multilingual support as needed to enhance patient experience.
- Promote the center’s services through effective communication and relationship-building.
Qualifications
- Proven experience in client services or customer support roles, preferably in a healthcare setting.
- Strong English communication skills; multilingual abilities are a plus.
- Excellent phone etiquette and interpersonal skills for effective patient interaction.
- Ability to manage data entry tasks accurately and efficiently.
- Strong analytical skills to assess patient feedback and improve service delivery.
- Familiarity with office procedures and administrative tasks is beneficial.
If you are passionate about making a difference in patients' lives through exceptional service, we invite you to apply today and join our dedicated team at Fertility Centers of New England.
Job Type: Full-time
Pay: $20.77 - $22.77 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $21 - $23