Head of Customer Administration

Would you like to become part of a modern care organization? Then come and join us.

Who We Are

At Entyre Care, we believe that everyone deserves to live a dignified and independent life at home. To that end, we support friends and families in providing home care for their beloved ones with professional training and fair compensation. Our mission is to ensure that no caregivers feel overwhelmed or unsupported. Learn more about us at www.entyrecare.com

Your Role: Head of Customer Administration

We are looking for a dynamic and detail-oriented Head of Customer Administration to lead and optimize Entyre Care's customer onboarding and support operations. This role is critical in managing two-thirds of the customer journey, acting as the bridge between the Clinical Team and Sales & Customer Success Team to ensure a seamless, efficient, and high-quality service experience. The ideal candidate is a pragmatic thinker with a strong execution mindset, excelling in customer operations, process optimization, and cross-functional collaboration. You should be data-driven, solutions-oriented, and capable of leading teams through complex challenges in a fast-paced environment. Your ability to identify inefficiencies and implement structured process improvements will be key to success in this role.

Key Responsibilities

• Oversee and continuously improve the end-to-end customer journey to enhance efficiency, satisfaction, and scalability.
• Leverage data insights to optimize performance, identify bottlenecks, and drive strategic decision-making.
• Implement structured process improvements, such as DMAIC, to streamline workflows and increase productivity.
• Ensure high attention to detail in customer administration processes to minimize errors and improve accuracy.
• Act as a key liaison between the Clinical Team and Sales & Customer Success Team to align objectives and enhance inter-team communication.

Job requirements

Qualifications Required:

• 5 years of experience in customer administration, business operations, or a related leadership role in a high-growth, service-heavy environment.
• Proven leadership experience, including hiring, structuring, and managing high-performing teams.
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Expertise in process design, automation, and operational efficiency improvements (e.g., DMAIC methodology, Lean principles).
• Exceptional attention to detail, ensuring accuracy and consistency in operational processes.
• Excellent communication, stakeholder management, and cross-functional collaboration skills.
• Results-driven and execution-focused, with the ability to manage competing priorities effectively.

Preferred:

• Experience with CRM systems (HubSpot preferred), customer service platforms, and workflow automation tools.
• Proven ability to manage multiple priorities, meet deadlines, and drive measurable outcomes.

Why Join Us?

• Lead high-impact initiatives in a fast-growing company with ample career growth opportunities.
• Drive cross-functional projects that enhance operational efficiency and customer experience.
• Be part of a collaborative, close-knit team that values innovation and results.
• Enjoy a competitive benefits package and a culture that rewards excellence.

Entyre Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.