What are the responsibilities and job description for the Customer Administrative Specialist- (Healthcare) position at Entyre Inc.?
JJob description
Who we are
At Entyre Care, we’re on a mission to empower everyone to live with dignity and independence in the comfort of their own home. We’re passionate about supporting friends and families who provide home care for their loved ones. Our offerings include professional training, fair compensation, and the tools they need to thrive to create a safe and respected environment for those they care most about.
Entyre Care is a progressive, high growth, startup organization that centers around Adult Foster Care (AFC). We use cutting edge technology to further the advancement of healthcare in a homecare setting. We’re always looking for motivated, empathetic, and value-driven people to join our supportive team.
Caring for someone you love shouldn’t feel overwhelming, which is why we’re here to ensure every caregiver feels confident, supported, and valued. Ready to join our journey? You can learn more about us here at www.entyrecare.com.
Key Responsibilities:
- Oversee and manage the submission of LTSS (Long-Term Services and Supports) documentation and ensure compliance with relevant guidelines and deadlines
- Support the coordination and tracking of LTSS submissions, ensuring timely updates and accurate documentation are consistently submitted to relevant authorities
- Collaborate with internal teams to maintain the accuracy of LTSS-related records and assist in reporting needs for compliance purposes
- Maintain and update customer information in CRM systems, ensuring accuracy and reliability for internal teams
- Assist in coordinating team activities, such as maintaining the internal ticketing system
- Work closely with Sales & Clinical teams to ensure seamless communication and alignment of administrative processes.
Job requirements
- Experience or familiarity with LTSS submissions or related processes
- Experience in administrative support, customer success, or operations roles
- Strong organizational and multitasking skills with excellent attention to detail and time management
- Excellent communication skills, both written and verbal
- Receptive to constructive feedback and adaptable to change
- A proactive approach to problem-solving
Preferred Requirements:
- Familiarity with MassHealth SCOs/ACOs
- , fluent in Spanish and English
- Experience in service-oriented, high-growth startup(s)
Job Type: Full-time
Pay: $28.00 - $33.00 per hour
Schedule:
- Day shift
Work Location: In person
Salary : $28 - $33
