Document Management Technician

ESS-192

Job Title: Document Management Technician

Job Summary:

In this role, you will provide document management support by using ECMS (Enterprise Content Management Systems), distributing, maintaining, and retrieving project records in accordance with company guidelines. You will assist with customer service, questions, issues, updates, quality checks, and project closeout activities. Your attention to detail and data accuracy will help ensure successful compliance with document and records management procedures.

Major Responsibilities:

• Provides document and/or records management services in accordance with established policies, and procedures
• Performs services to include but not limited to receiving, processing, distributing, retrieving and maintaining documents and/or records
• Performs document/record entry using enterprise content management system (ECMS)
• May assist in the review of data entry accuracy for assigned work by performing daily, weekly, and monthly quality checks
• Interfaces with internal and external customers in the resolution of questions, issues or actions
• Assists project team members with questions or issues related to document numbering, work process, electronic/digital signatures, legibility, etc.
• Assists the team on records security classification policy and procedures
• Assembles information needed to support project activities, including but not limited to metrics, audits and self assessments
• Provides input to and updates desktop work instructions, plans and procedures
• Contributes to ideas to improve work process efficiency including automation

Education and Experience Requirements:

• Requires a minimum of 4-6 years of related experience
• Associate degree or related technical training preferred

Required Knowledge, Skills, and Abilities:

• Performs moderately complex tasks
• Has specialized expertise, typically developed through a combination of job-related training and considerable work experience