Sales Administrative Coordinator

Who We Are

EMI, or Environmental Management Inc. was established over thirty years ago, and during this time, we have become one of the largest landscape companies in Central Ohio. We believe our individual employees are our greatest asset. Our commitment to creating an optimal work environment that nurtures personal growth and fosters goal achievement for all our employees is unwavering.

Environmental Management Inc. is an Accredited Design/Build, Irrigation, and Maintenance Landscaping company serving clients throughout central Ohio. We take pride in our customer-centric approach to creating outdoor environments that suit our clients' lifestyles. Our success lies in our dedication and innovative landscape design ideas, which have enabled us to strike a balance between growth and personal relationships with our clients and team. With our knowledgeable staff, continuous growth, and unwavering commitment, we aim to maintain our position as the top landscape design/build company in Central Ohio.

Summary:

The Sales Administrative Coordinator provides essential support to the sales team. This role combines client coordination, sales support, project administration, and general administrative tasks, ensuring smooth sales operations. The Sales Administrative Coordinator manages client communication, assists with project coordination, and supports accounts receivable efforts by handling client follow-ups for outstanding invoices.

Key Responsibilities:

• Prepare, organize, and maintain sales proposals, contracts, and quotations, ensuring they meet client needs and company standards.
• Track and report on sales metrics, such as lead conversion rates, client satisfaction, and revenue targets, using CRM software.
• Schedule and organize sales meetings, client site visits, and project estimate appointments.
• Audit sales orders and contracts to ensure accuracy.

Client Coordination

• Coordinate communication between clients and the sales or operations team to ensure all client questions, requests, and concerns are addressed promptly.
• Facilitate the client onboarding process, providing welcome materials, project timelines, and seasonal care tips.

• Maintain and organize client records, project files, and sales documents, both digital and physical, ensuring information is accessible and up-to-date.
• Provide administrative support for invoicing, billing, and accounts receivable as needed.
• Support the scheduling, coordination, and documentation of meetings and team activities.

• Assist Senior CAM with invoicing and follow-up on unpaid accounts, contacting clients to remind them of outstanding balances.
• Maintain records of accounts receivable activities, noting client interactions, payment status, and follow-up requirements for Senior CAM
• Collaborate with the accounting department to resolve any billing issues and ensure prompt payment from clients.

• Prepare reports on sales team performance, monthly revenue, and client feedback to present to management.
• Track project milestones and support with documentation to keep both the sales and operations teams informed.

Qualifications:

Experience: 2 years in sales support, administrative roles, or project coordination, ideally within landscaping, construction, or a related industry.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• NetSuite experience strongly preferred.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills.

• Primarily office-based with occasional visits to project sites. Project site visits may be either indoors or outdoors in areas that are dusty, dirty, in the rain and muddy.
• Full-time position with standard office hours; may require occasional evening or weekends when hosting events.

• Competitive Medical, Dental & Vision options.
• Employer paid life insurance, STD & LTD.
• 401K and Employer Match.
• Ancillary Benefits.
• Paid Time Off (PTO).
• Tuition Reimbursement.
• Learning and Development opportunities.

As an EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER, Environmental Management Inc. does not discriminate against applicants or employees because of their age, race, color, religion, national origin, sex, or on any other basis prohibited by law. Furthermore, Environmental Management Inc. will not discriminate against applicants or employees because he or she is physically or mentally handicapped, a disabled veteran, a veteran of the Vietnam era, or has a non-job related medical condition, provided he or she is qualified and meets the requirements established by Environmental Management Inc. for the job. As an employment AT WILL EMPLOYER, the employee or employer may terminate employment at any time and for any reason.