Support Team Leader for Medical Devices

Dexis is a leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. Our team is passionate about delivering world-class service to our customers while maintaining profitability. We are seeking an experienced Technical Support Supervisor to join our team and contribute to our success.

Responsibilities:
* Provide training, coaching, motivation, and mentoring to ensure individual and key performance indicators (KPI) are met or exceeded.
* Implement Technical Support policies and procedures, ensuring the delivery of world-class service to customers while maintaining profitability.
* Manage customer escalations to resolution and document session notes and complaints in appropriate systems.

Requirements:
* 4-year college degree or 2 years of relevant experience in lieu of education.
* 1 year of call center management/technical support/help desk leadership experience or equivalent.
* Advanced troubleshooting and administration knowledge of Windows operating systems, file structure, permissions, hardware peripherals, databases, and networks.
* Excellent verbal and written communication skills, with the ability to troubleshoot equipment and solve application problems through effective communication with end-users.

What We Offer:
* Competitive Pay and Bonuses.
* PTO, Sick Time, and Paid Holidays.
* Tuition Reimbursement.
* Competitive leave policies, including Sick, Jury Duty, Bereavement, Personal, and Parental Leave.
* Medical, Dental, and Vision Insurance Benefits effective DAY ONE.
* 401K with exceptional company match starting DAY ONE.
* Community involvement opportunities & employee appreciation events.
* Newly renovated, state-of-the-art, climate-controlled facility.
* Large outdoor patio area with gazebo.
* Gourmet coffee, beverages, snacks, and lunches available in our café.
* Employee Lounge with pool table, shuffleboard, and skeet ball for downtime and employee fun.
* EVC Charges for Electric/Hybrid cars.