What are the responsibilities and job description for the Yardi Support Specialist position at Envolve LLC?
Job Details
Description
Envolve Client Services Group owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be.
Envolve offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve team are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company. We are currently searching for a Yardi Support Specialist to work remotely.
Essential Duties And Responsibilities
Benefits
Background Screening and Drug Test Required.
Description
Envolve Client Services Group owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be.
Envolve offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve team are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company. We are currently searching for a Yardi Support Specialist to work remotely.
Essential Duties And Responsibilities
- Serve as the first point of contact for users experiencing Yardi software-related problems, guiding them through problem identification, resolution, and prevention.
- Create and maintain users, user/property/menu-based security, scheduled reports, custom menus and workflows.
- Assist with onboarding new properties and associated
- Collaborate with other team members and Yardi Client Support to escalate and resolve complex technical issues promptly.
- Test and implement new Yardi
- Work with interface vendors to establish and maintain Yardi data
- Identify and streamline processes that can be improved with innovation and work with team to
- Troubleshoot Yardi system issues and escalate if
- Analyze support tickets and work with department heads to create opportunities for additional training. Assist with end user training and development of training guides.
- Other duties, as assigned
- Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- 3 years of Yardi Voyager experience including administration and user
- 3 years of residential and/or affordable support
- Strong Technical Support and Customer Support experience
- Experience supporting the following Yardi products is preferred: Voyager 7, Affordable, Financial, Procure to Pay, Maintenance IQ, Voyager 8/Elevate, Residential, RentCafe, CRMIQ, and Forecast IQ
- Experience with Yardi custom reporting and SQL scripting within a Yardi database
- Experience with ETL, Y2Y, and/or custom importing
- Yardi software proficiency
- Technical Troubleshooting skills
- Must be able to work independently and/or in a team environment.
- Ability to deliver valuable and professional IT services to internal clients
- Solid time management and organizational skills to efficiently complete assigned tasks
- Effective communication skills
- Ability to interact professionally with a diverse group of co-workers.
- Customer Service oriented
Benefits
- Competitive salaries and bonuses
- Medical
- Dental
- Vision
- 401(k) plan with employer match
- Short term disability
- Long term disability
- Life/AD&D
- Paid Time Off
- 11 paid holidays
- Employee Assistance Program
- Career advancement opportunities
- Training and Development
Background Screening and Drug Test Required.
Salary : $70,000 - $80,000
