Yardi Support Specialist

Envolve Client Services Group owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be.

Envolve offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve team are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company. We are currently searching for a Yardi Support Specialist to work remotely.

Essential Duties and Responsibilities:

• Serve as the first point of contact for users experiencing Yardi software-related problems, guiding them through problem identification, resolution, and prevention.
• Create and maintain users, user/property/menu-based security, scheduled reports, custom menus and workflows.
• Assist with onboarding new properties and associated
• Collaborate with other team members and Yardi Client Support to escalate and resolve complex technical issues promptly.
• Test and implement new Yardi
• Work with interface vendors to establish and maintain Yardi data
• Identify and streamline processes that can be improved with innovation and work with team to
• Troubleshoot Yardi system issues and escalate if
• Analyze support tickets and work with department heads to create opportunities for additional training. Assist with end user training and development of training guides.
• Other duties, as assigned

Education and Work Experience Requirements

• Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• 3 years of Yardi Voyager experience including administration and user
• 3 years of residential and/or affordable support
• Strong Technical Support and Customer Support experience
• Experience supporting the following Yardi products is preferred: Voyager 7, Affordable, Financial, Procure to Pay, Maintenance IQ, Voyager 8/Elevate, Residential, RentCafe, CRMIQ, and Forecast IQ
• Experience with Yardi custom reporting and SQL scripting within a Yardi database
• Experience with ETL, Y2Y, and/or custom importing

Specific Job Knowledge, Skill and Ability:

• Yardi software proficiency
• Technical Troubleshooting skills
• Must be able to work independently and/or in a team environment.
• Ability to deliver valuable and professional IT services to internal clients
• Solid time management and organizational skills to efficiently complete assigned tasks
• Effective communication skills
• Ability to interact professionally with a diverse group of co-workers.
• Customer Service oriented

Pay Rate: 70K-80K

Benefits:

• Competitive salaries and bonuses
• Medical
• Dental
• Vision
• 401(k) plan with employer match
• Short term disability
• Long term disability
• Life/AD&D
• Paid Time Off
• 11 paid holidays
• Employee Assistance Program
• Career advancement opportunities
• Training and Development

EOE Minorities/Female/Disabled/Veterans

Background Screening and Drug Test Required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)