What are the responsibilities and job description for the Software Specialist - Yardi/RealPage position at eResources LLC?
Overview
HDRealty, a division of eResources LLC, is looking for a skilled Software Specialist to join our dynamic team. In this role, you will be responsible for administering, optimizing, and supporting critical business software applications for Help Desk Realty clients. The ideal candidate will have at least 5 years experience with Yardi and/or Real Page and strong analytical and problem-solving skills for diagnosing and addressing complex software-related challenges. This position is based in our Memphis, TN office. Applicants must live within commuting distance.
Key Responsibilities
Software Management & Optimization
- Evaluate, recommend, and implement software solutions to address business needs.
- Configure, maintain, and optimize software applications to ensure peak performance and minimal downtime.
- Manage software licensing, upgrades, and renewals, ensuring compliance with organizational and vendor requirements.
- Monitor and improve system interoperability by addressing compatibility or performance issues.
User Support & Training
- Develop training materials and lead training sessions to ensure successful user adoption of software tools.
- Provide tiered support for software-related issues, promptly resolving escalated tickets.
- Act as a subject matter expert, guiding employees on best practices for software usage and troubleshooting.
Cross-Functional Collaboration & Vendor Liaison
- Serve as the primary liaison between software vendors, internal teams, and clients to address functionality concerns.
- Assist clients in implementing policies and procedures through software solutions.
- Collaborate with stakeholders to align software capabilities with business processes and operational objectives.
Documentation & Process Improvement
- Maintain detailed documentation for software configurations, processes, and procedures.
- Identify and recommend enhancements to software workflows that improve operational efficiency and user experience.
Requirements & Qualifications
- Proven experience in software administration, configuration, troubleshooting, and implementation.
- Expertise in SaaS platforms, cloud-based solutions, and APIs for system integration.
- 3-5 years property management RealPage and/or Yardi experience.
- Strong analytical and problem-solving skills for diagnosing and addressing complex software-related challenges.
- Relevant certifications such as Microsoft Certified: Azure Administrator, Certified Software Manager (CSM), ITIL, or equivalent.
- Ability to work independently while leading and mentoring other employees.
- Strong interpersonal skills with the ability to train and support end users effectively.
- Adaptability and curiosity to learn and implement emerging technologies.
- High attention to detail and a commitment to delivering high-quality results.
What it takes to be an HDRealty Team Member
- Self-motivated: You understand assigned goals and objectives and take pride in seeing them completed quickly and efficiently. You're driven, even when no one is watching. You own the problem.
- Exceptional communicator: You can communicate diplomatically and consistently with internal teams and clients.
- Team-player: Comfortable providing constructive input and ideas to grow the organization, and you welcome feedback. "That's not my job" isn't in your vocabulary.
- Hungry for growth: You thirst for more -- learning, achievement, and expertise. You enjoy exploring new products and services and crave expanding your knowledge base for the benefit of your team, and for yourself.
Are you ready to join the HDRealty Team? We can't wait to meet you!
Job Type: Full-time
Pay: $70,000.00 per year
Benefits:
- 401(k)
- 401(k) 4% Match
- Dental insurance
- Dependent health insurance coverage
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid holidays
- Paid time off
- Partner benefits
- Prescription drug insurance
- Professional development assistance
- Vision insurance
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Real Page or Yardi: 3 years (Preferred)
Work Location: In person
Salary : $70,000