What are the responsibilities and job description for the Yardi/RealPage Support Specialist position at Envolve?
Envolve Client Services Group owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be.
Envolve offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve team are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company. We are currently searching for a Yardi/Real Page Support Specialist to work remotely.
Essential Duties and Responsibilities:
- Serve as the first point of contact for users experiencing Yardi and Real page software-related problems, guiding them through problem identification, resolution, and prevention.
- Create and maintain users, user/property/menu-based security, scheduled reports, custom menus and workflows.
- Assist with onboarding new properties and associated
- Collaborate with other team members and Yardi Client Support to escalate and resolve complex technical issues promptly.
- Test and implement new Yardi
- Work with interface vendors to establish and maintain Yardi data
- Identify and streamline processes that can be improved with innovation and work with team to
- Troubleshoot Yardi/Real Page system issues and escalate if needed
- Analyze support tickets and work with department heads to create opportunities for additional training. Assist with end user training and development of training guides.
- Other duties, as assigned
Education and Work Experience Requirements
- Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- 3 years of Yardi Voyager experience including administration and user
- 3 years of residential and/or affordable support
- Strong Technical Support and Customer Support experience
- Experience supporting the following Yardi products is preferred: Voyager 7, Affordable, Financial, Procure to Pay, Maintenance IQ, Voyager 8/Elevate, Residential, RentCafe, CRMIQ, and Forecast IQ
- Experience with Yardi custom reporting and SQL scripting within a Yardi database
- Experience with ETL, Y2Y, and/or custom importing
Specific Job Knowledge, Skill and Ability:
- Yardi and Real Page software proficiency
- Technical Troubleshooting skills
- Must be able to work independently and/or in a team environment.
- Ability to deliver valuable and professional IT services to internal clients
- Solid time management and organizational skills to efficiently complete assigned tasks
- Effective communication skills
- Ability to interact professionally with a diverse group of co-workers.
- Customer Service oriented
Pay Rate: 70K-80K
Benefits:
- Competitive salaries and bonuses
- Medical
- Dental
- Vision
- 401(k) plan with employer match
- Short term disability
- Long term disability
- Life/AD&D
- Paid Time Off
- 11 paid holidays
- Employee Assistance Program
- Career advancement opportunities
- Training and Development
EOE Minorities/Female/Disabled/Veterans
Background Screening and Drug Test Required.
