What are the responsibilities and job description for the Program Manager, Ground Handling Operations Performance position at Envoy Air Inc.?
Overview:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
The ideal candidate has the following qualities:
Requirements
Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time
Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
- Amazing employee flight privileges within the American Airlines global network
- Training and development programs to take your career to the next level
- Comprehensive health and life benefits (subject to location)
How will you make an impact?
The ideal candidate has the following qualities:
- Leads by example; has been given top performance reviews from previous management and comes highly recommended.
- Has demonstrated ability to independently complete projects/assignments from inception to full implementation.
- Has a passion for people leadership and enjoys the challenges of helping others succeed.
- Must be able to work on multiple projects with tight timelines.
Responsibilities
- Collaborate with General Managers to improve customer service and ground handling performance.
- Monitor and report on Envoy’s mishandled baggage rate, damaged baggage rate, and baggage delivery programs, ensuring performance goals are met and helping to improve areas of concern.
- Analyze management and operational baggage issues to identify solutions.
- Assist and mentor General Managers in understanding and applying Envoy’s policies and procedures to support their performance in their roles.
- Work with internal and external stakeholders to enhance baggage-related mobility devices and systems.
- Conduct station or off-site visits to airports to assess process effectiveness, design new processes, oversee implementation, and conduct station audits (when needed).
- Investigate and resolve customer service and operational issues.
- Provide regular updates on challenges affecting Envoy Air’s overall baggage performance.
- Review and analyze reports, records, and directives, collaborating with leadership to gather data for planning, including new commitments, work progress, and problem resolution.
Who are we looking for?
Requirements
- Bachelor’s Degree in Aviation Management, Business, Finance, Industrial Engineering or related technical field or equivalent experience/training
- Highly proficient in use of Microsoft Office software, Excel, Word and PowerPoint
- Strong leadership and organizational skills
- Excellent quantitative and analytical skills with an aptitude for problem solving
- Strong written and verbal communication skills
- Ability to effectively interact with employees at all levels of the organization
- Able to work independently with minimal supervision
- Ability to travel extensively with short notice
Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time
Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled
