What are the responsibilities and job description for the Job Service Rep I position at EO of Labor & Work Dvlpmnt?
The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job.
The Job Service Representative is responsible for making determinations on eligibility for benefits in disputed claims after gathering necessary information through interviews; issue timely notices of such determinations, together with the rationale behind them, to parties in accordance with Massachusetts Employment Security Law; and perform related work as required.
Duties include:
- Analyze claims by reviewing available data to identify and prioritize potential eligibility issues.
- Investigate issues by conducting fact-finding interviews by telephone to gather information from claimants and employers and/or their representatives.
- Analyzes data obtained from investigations and applies relevant laws, rules, regulations and precedents to formulate legal conclusions concerning eligibility for benefits in dispute.
- Writes and issues timely determinations approving, or denying benefits which contain sufficient facts, reasons and law to enable interested parties to protect their rights.
- Access and verify claim information and update records using computer terminal.
- Advises claimants, employers, and/or their representatives, by telephone, of appeal rights and procedures in cases of adverse determinations.
- Provides information on unemployment insurance programs to employers, claimants and the general public by mail/or by telephone.
- Interviews customers of agency unemployment insurance (UI) programs, by telephone, to obtain record and input to automated system, data required to determine initial and/or ongoing eligibility of customers for programs or services.
- Performs related duties as required such as maintaining files and records, etc.
- Individuals hired to these positions are required to work in-office three days per week.
First consideration will be given to those applicants that apply within the first 14 days.
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