Warehouse/Field Support Specialist

Job Overview

We are seeking a proactive and detail-oriented Warehouse/Field Support Specialist to provide operational support in our warehouse while assisting field operations as needed. This role requires a balance of hands-on warehouse duties and field service support to ensure smooth operations, effective order fulfillment, and excellent customer satisfaction. The ideal candidate will have at least 2 years of experience in warehouse operations and demonstrate the flexibility to support various aspects of our field and warehouse activities.

Key Responsibilities

Warehouse Operations:

• Pick, pack, and ship orders accurately and efficiently to meet customer expectations.
• Receive, inspect, and store incoming shipments.
• Conduct regular inventory counts and reconcile discrepancies.
• Operate warehouse equipment such as forklifts and pallet jacks (certification provided).
• Maintain a clean, organized workspace to ensure safe and efficient operations.
• Package and prepare items for shipment according to company and industry standards.
  
  

Field Support

• Assist field technicians with equipment preparation, loading, and transportation.
• Deliver tools, parts, or supplies to field sites as needed.
• Provide hands-on support during on-site installations or service calls as required.
• Communicate effectively with field teams to address immediate needs or resolve operational challenges.
  
  

Cross-Functional Support

• Collaborate with operations and logistics teams to prioritize and fulfill orders efficiently.
• Assist with shipping and receiving tasks in coordination with other departments.
• Ensure all outgoing products meet quality standards and resolve order discrepancies or damaged goods promptly.
• Support other areas of operations as required to ensure smooth workflow.
  
  

Qualifications

Required:

• Minimum of 2 years of experience in warehouse or logistics operations.
• Proficiency in inventory management systems or warehouse software.
• Ability to lift up to 50 lbs and stand for extended periods.
• Strong organizational, time management, and problem-solving skills.
• Excellent communication and interpersonal skills to coordinate with both warehouse and field teams.
  
  

Preferred

• Forklift certification
• Familiarity with field service operations or technical support environments.
• Basic mechanical or technical aptitude for supporting field equipment.
  
  

What We Offer

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Short-term and long-term disability coverage.
• Life insurance.
• Paid time off and holiday pay.
• Opportunities for growth and professional development.
  
  

If you’re a motivated individual with a passion for hands-on work and a knack for solving challenges, we’d love to hear from you!