What are the responsibilities and job description for the Bilingual Customer Service Representative position at Eone Auto Group?
Job Description
Job Description
Join the vibrant team at Eone Auto Group as a Bilingual Customer Service Representative, where your passion for helping others and your bilingual skills will be celebrated. Located in the heart of Arlington, Texas, our fast-paced dealership is dedicated to offering exceptional customer service experiences. As a key member of our team, you will be the face of Eone Auto Group for our diverse clientele, providing invaluable assistance and ensuring the highest level of satisfaction. Your role will be dynamic and engaging, fostering an inviting atmosphere for both customers and colleagues. With a focus on positive interactions and comprehensive support, you will be instrumental in cultivating lasting relationships with our valued clients. If you're eager to join a supportive and welcoming environment, where your talents and contributions are truly appreciated, Eone Auto Group is the perfect place for you. Apply today and become an essential part of our family!
15 - $20 HOUR PLUS GENEROUS BONUSES
Benefits
Hourly Base Salary Bonus Opportunities
BASE SALARY PLUS COMMISSION
Career Growth Opportunities
MENTORSHIP
Responsibilities
Client Interaction : Provide top-notch service to clients, handling inquiries and resolving any issues promptly and effectively in both English and Spanish.
Order Processing : Accurately process customer orders and returns, ensuring all details are handled efficiently.
Support : Assist customers with product usage and provide technical support as needed, leveraging extensive knowledge of the company's offerings.
Feedback Gathering : Collect and report customer feedback to improve service strategies and enhance the overall client experience.
Problem Solving : Address and resolve customer complaints, demonstrating a positive, can-do attitude to ensure customer satisfaction.
Documentation : Maintain detailed and accurate records of daily interactions, including customer accounts and transactions.
Requirements
Language Proficiency : Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages.
Customer Service Skills : Demonstrated experience in customer service, particularly in handling diverse client bases and resolving inquiries efficiently.
Interpersonal Skills : Strong ability to engage positively with clients, fostering a welcoming and professional environment.
Problem-Solving : Ability to identify and resolve customer issues with a solutions-oriented approach.
Flexibility : Willingness to work flexible hours, including weekends, to accommodate customer needs.
Technical Skills : Basic proficiency in computer systems and customer management software.
Local Residency : Must reside in or be willing to relocate to Arlington, Texas, as this is an on-site position.
Salary : $15 - $20
