What are the responsibilities and job description for the Service Supervisor position at Eos Business Surveillance Solutions?
Job Title: Service Supervisor
Company: eos Business Surveillance Solutions
Location: Flint, MI
Job Summary:
eos Business Surveillance Solutions is now recruiting a Service Supervisor. Our focus is in, maintaining, and repairing items sold, leased, or rented with service contract or warranty, tracking service contracts, supervision, and active dispatching of Service Technicians daily, service billing, parts repair tracking, and completing department operations reports.
Salary and Benefits:
Annual salary varies from $55,000 to $70,000, exempt, commensurate with skills, product knowledge and experience. Our benefits include medical, dental, vision, prescription coverage, 401(k) plan, disability and life insurance, paid holidays, PTO and more.
The Right Candidate:
- Must have 4 years of progressively increasing levels of responsibilities to presently manage a team.
- Must have first-hand technical experience in the installation, programming, and servicing of enterprise class access control, video surveillance, intrusion detection, intercom, and visitor management systems.
- Certification on DW VMS is preferred, proficient knowledge in Linux, IPConfigure, Openpath, Qognify, HID, Axis, Hanwha, Commend, and PDK product is desirable.
- 4 years working with computers at the systems level is desirable.
- Excellent communication skills.
- An understanding of financial reports and the ability to contain costs.
- Ability to organize departmental workload in an effective manner.
- Ability to interact effectively at all levels and across diverse cultures.
Responsibilities:
- Maintaining and repairing items sold, with service contract or warranty, tracking service contracts, supervision, and active dispatching of customer service technicians.
- Daily, service billing, parts repair tracking, and completing department operations reports.
- Responsible for overall scheduling of service & preventative maintenance, assigning service requests and duties through service dispatchers.
- Develop and maintains service database consisting of current service and warranty contract information as well as expired contract information.
- Track labor, parts and equipment consumed in responding to scheduled service calls and generate reports.
- Responsible for tracking departmental material orders as well as factory repairs and returns.
- Help service and installation technicians in the field resolve difficult system or equipment issues.
- Manages service department budget and profit margins.
- Maintains after-hours on-call schedule.
Education:
- Associate degree (2 years) or bachelor’s degree (4 years) in technical capacity is desirable.
- Electronics training from a Technical School or Military training in electronics or communications.
- High School (or GED) minimum requirement.
eos Business Surveillance Solutions is a DFWP and EOE organization with a team-oriented work environment.
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
Work Location: In person
Salary : $55,000 - $70,000