What are the responsibilities and job description for the Service Delivery Manager position at EOS IT Solutions?
WHO WE ARE :
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO :
The successful candidate will have a proven track record delivering effective and efficient customer results, designing and using key metrics to enable decision making that will further company growth and client satisfaction.
- Work day-to-day with the client and Service Delivery Executive to ensure the successful delivery of the service
- Holds and leads weekly service reviews and Quarterly Business reviews with all stakeholders
- Meet regularly with the clients to review ongoing and new projects along with identifying new opportunities for growth
- Manage and build a highly effective team, ensuring performance management, communication, goals and objective planning
- Work with the Service Delivery Executive on strategy and account development
- Provide ongoing communication of planning, project status, issues and risks in a timely fashion to key stakeholders
- Establish dashboards and report on KPI’s for your service areas
- Maintain operational oversight of the service and ensure optimum efficiency and productivity
- Monitor effective implementation of all projects and recommend improvements for operational efficiency
- Collaborating with EOS Human Resources on all personnel issues or questions
- Actively participate in future recruiting efforts
- Onboarding new team members – providing a thorough introduction to the group including business objectives, counterparts, team members, contacts, the role etc.
- Drive continual service improvement and measurable value for our clients
WHAT YOU WILL NEED TO SUCCEED :
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. #J-18808-Ljbffr
