What are the responsibilities and job description for the Senior ServiceNow Business Process Consultant - Remote position at EPAM Systems Inc?
If you are an experienced ServiceNow Business Process Consultant who is capable of designing the workflows for the FoC (Future of Claims) implementation, EPAM is the perfect next step in your career! As an EPAMer, you’ll have the opportunity to work with a supportive team on a variety of interesting projects for some of the biggest brands in the world. Are you ready for the next step in your career journey? Apply now!
Req.#790019681
LI-DNI
Responsibilities
Analyze current processes and identify automation opportunities
Design, document, and optimize end-to-end workflows within ServiceNow FSO
Ensure alignment of process improvements with business goals and compliance requirements
Collaborate with stakeholders to gather and refine requirements
Translate business needs into actionable ServiceNow configurations and workflows
Configure ServiceNow FSO modules, including case management and claims processing
Customize forms, UI policies, business rules, and workflows based on business requirements
Work with developers to implement integrations with external financial systems
Develop user guides, process documentation, and training materials
Conduct training sessions and workshops
Provide ongoing support and guidance for continuous improvement
Requirements
Deep understanding of ServiceNow Financial Services Operations (FSO) module
Experience with ServiceNow platform capabilities, workflows, and best practices
ServiceNow Certified Implementation Specialist – FSO (or related certification)
Prior experience in the insurance industry
Knowledge of APIs, integrations, and data migration within ServiceNow
Ability to travel a few times per month to the office in Hartford, CT (we can cover the business travel expenses)
We offer
Medical, Dental and Vision Insurance (Subsidized)
Health Savings Account
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability (Company Provided)
Life and AD&D Insurance (Company Provided)
Employee Assistance Program
Unlimited access to LinkedIn learning solutions
Matched 401(k) Retirement Savings Plan
Paid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)
Paid Holidays - nine (9) total per year
Legal Plan and Identity Theft Protection
Accident Insurance
Employee Discounts
Pet Insurance
Employee Stock Purchase Program
If otherwise eligible, participation in the discretionary annual bonus program
If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
This Remote Position Cannot be Performed in New York City.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
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This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to : geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range : $160,000 - $200,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.
Applications will be accepted on a rolling basis.
In accordance with the LA County Fair Chance Ordinance, you may find a copy of the Notice containing a summary of the Ordinance’s key provisions here : Concept FCO Posting 8 27 24 (lacounty.gov)
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.
At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.
Salary : $160,000 - $200,000
