What are the responsibilities and job description for the Junior Service Desk Specialist position at EPAM Systems?
Description
We are looking for a Junior / Middle Service Desk Specialist to strengthen our team in providing end-user support to EPAM’s clients. Currently, we support 20 global clients representing various industries: Healthcare, E-commerce, Retail, Travel, and Technology. Our team acts as a single point of contact for user requests and queries related to the applications and systems supported.
What You’ll Do
- Work with incidents: recording, classification, initial triage, resolution, recovery, and closure
- Monitor the status and progress toward resolution of all open incidents
- Keep affected users informed about progress
- Detect potential trends and liaise with problem management where applicable
- Knowledge of e-mail correspondence and phone etiquette
- Flexibility to use the MS Windows suite
- English level: B2 and higher, both written and spoken
- Expertise in ITIL event and incident management processes
- Novice knowledge of Linux
- Understanding of basic networking terms
- Familiarity with Android / iOS general interface and features
- Cloud Infrastructure knowledge
- We connect like-minded people :
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 50 countries
- Corporate and social events
- We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
- Free English classes with certified teachers
- We cover it all:
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Five trust days per year (sick leave without a medical certificate)
- Benefits package (sports activities, a variety of stores and services)
- EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, customers, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow
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