Senior Manager, Public Affairs

Highlights of the job

EPCOR USA’s Public Affairs team is evolving. As we take exciting steps to build our brand and push into new spaces, we’re looking for great people to help us achieve EPCOR’s vision through best-in-class communications, engagement, marketing and leadership.

Our Senior Manager, Public Affairs is responsible for creating, leading and executing strategic external and internal communications that support our operating businesses achieve business unit and corporate results. This role is also accountable for drawing on knowledge and expertise in 24x7 operations and crisis communications, issues management, emergency response, and customer experience.

What you’d be responsible for

Leader and Coach

As Senior Manager, you are responsible for leading, coaching and developing a team of professionals. An “all in” team player, you’re a great listener, and someone who understands that differing views lead to better solutions. You inspire people to do their best work, give them opportunities to learn and grow, and motivate them by showing how their work fits into the big picture.

Focused on Results

A strategic thinker, you lead plans that contribute to the organization’s overarching goals, meet budget and regulatory requirements and drive measurable and sustained results. You remain focused on continuous improvement and recognize opportunities where communications can add value to operations. Overall, everything your team does aligns with efforts to build EPCOR USA’s brand, reputation and relationships.

Engaging Stakeholders & Customers

You understand what a great customer experience is. Your roadmap to get there reflects deep operational knowledge and employs strategies to enhance current customer interactions, working with other areas of the EPCOR USA team. The actions you take are backed up by research that informs customer-facing strategies, achieve customer satisfaction and contribute to EPCOR USA’s reputation.

Best-in-Class Communications

You place an unwavering eye on high performance. You and your team excel at strategy, planning and execution in the areas of employee and external communications. You are the lead communications strategist for your business unit’s executive team, and can represent the organization to a wide-range of external stakeholders and audiences.

On the employee side, you play a lead role in your business unit’s employee communications, engagement initiatives and culture building. Your team delivers communications that reflect the tone and intent of EPCOR’s employer brand, across print, web, social and other digital channels. You value relationships, and the ones you and your team build with your leaders, other business unit and corporate teams to achieve goals are key to your success.

What’s required to be successful

• Bachelor’s degree with preference to an education in Public Relations, Communications, or Marketing from a recognized post-secondary institution. A general business degree or liberal arts education, or a diploma level education combined with relevant work experience, is also appropriate
• At least 10 or more years in customer communications, employee communications, public engagement, media relations, and marketing
• A track record that reflects an ability to build strong and collaborative relationships and to empower and mentor team members to success
• Experience in operations communications and issues management within a complex organization, along with proven success leading a cross-functional team and influencing across organizational boundaries
• Understanding of the Arizona, New Mexico and Texas stakeholder environment and regulatory bodies would be an asset
• Knowledge about creating budgets, with an understanding of financial reports and an ability to track and perform to regulatory reporting requirements
• Demonstrated success in delivering, effective, measureable communications programs leveraging traditional and digital tools, and creating a positive work culture

As an EPCOR employee, you will enjoy a variety of benefits such as a competitive salary, an incentive award program, an excellent benefit package including medical, dental, vision and other insurance coverage, retirement plan with substantial company contribution, generous time-off schedules, training opportunities, tuition reimbursement, and certification support. We’ve been voted as a Best Places to Work employer and we value the safety of each of our team members through our robust safety training and celebration of safety milestones.

Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age and legally entitled to work in the United States. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.

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