Outreach and Navigator Manager

EPIC – Every Person Influences Children

Outreach and Navigator Manager

Buffalo/Erie County

About EPIC

EPIC (www.epicforchildren.org) is a non-profit agency that provides parenting, youth services, family engagement and professional development to families, schools, health care providers and communities. EPIC’s vision is a world where every child has a strong start and a promising future. EPIC’s mission is to strengthen families and build community to raise children who make a positive impact in the world.

EPIC offers competitive wages and benefits, health insurance contribution, a hybrid work environment, 80 PTO hours and 64 PSL hours, and 11 paid holidays, in addition to a caring and family-like atmosphere. If you want to be a part of a hard-working team that values relationships and connectivity as well as make a positive impact on our community, EPIC might be a good fit for you.

About the available position:

EPIC - Every Person Influences Children is seeking a full-time (40 hours) Outreach and Navigator Manager. This human services position is responsible for supporting and promoting awareness of EPIC Programs while prioritizing our partnership with the regional Social Care Network (SCN). This human services position will coordinate and serve as an Assessor and Navigator connecting eligible participants to needed services, such as housing, nutrition, transportation, health care and parenting services. This position combines outreach and community engagement efforts with direct support to clients in understanding and applying for services under the 1115 Waiver, aimed at improving health outcomes and expanding Medicaid eligibility for targeted populations. Maintaining accurate records and statistics, participation in community events, and development of social media content are expectations for this position.

EPIC is looking for candidates who have the ability to:

• Conduct outreach efforts to inform communities about EPIC programs, and the 1115 Waiver Program and its benefits (program training provided).
• Organize and participate in community events, informational sessions, and presentations to increase awareness of EPIC programs and the 1115 Waiver.
• Develop and distribute materials to educate the public about EPIC programs and services, as well as the waiver program, eligibility requirements, and application process.
• Collaborate with local community organizations, health service providers, and government agencies to enhance outreach efforts and connect eligible individuals with programs, services and waiver program options.
• Represent EPIC by participating in new and existing community committees, coalitions and partner meetings throughout the region.
• Grow a network of resources for participants by connecting with other community agencies.
• Create and distribute social media content in partnership with EPIC Program Department and Director of Development.
• Post EPIC program and agency information on social media channels.
• Create EPIC program flyers for distribution.

Candidates are required to have:

• Bachelor’s degree in a related field and a minimum of two (2) years’ relevant experience in Human Services or master’s degree and one (1) year relevant experience in Human Services.
• Prior experience as a trainer or teacher is valuable.
• Case management and systems navigation experience.
• Experience connecting people in need of resources (food, shelter, transportation).
• Computer skills including proficiency in Microsoft Word, Excel, design (such as Canva) and social media.
• Database experience, Salesforce experience preferred (will train).

We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team. Being bilingual in a language that is spoken by the population served is a plus. Must have the flexibility to work a non-traditional work schedule that is accommodating to clients and reliable transportation and ability to travel throughout Erie County and occasionally other areas within Western New York.

Position Summary:

• Job Type: Full-time, hourly, non-exempt
• Schedule: Mainly weekdays, including evenings
• Location: EPIC Headquarters, remote for outreach and online workshops
• Salary Range: $48,000-$53,000, paid hourly

Benefits:

• Medical/Dental Insurance contribution
• Paid Sick Leave, (PSL) 64 hrs
• Paid Time Off (PTO) 80 hrs
• 11 Holidays
• Office closed between Christmas and New Year
• 403(b) retirement savings, (matching after 1 year)
• Paid life insurance
• Employee assistance program
• Flexible spending account
• Health savings account

Interested candidates can also apply with resume/cover letter to HR@epicforchildren.org. EPIC is an Equal Opportunity Employer. No phone calls please!

EPIC: Outreach and Navigator Manager (job description)

FULL JOB DESCRIPTION

Job Title: Outreach and Navigator Manager

Staff Category: Full-Time

Department: EPC200 Programs

Reports to: Chief Program Officer

Supervises: N/A

FLSA Classification: Non-Exempt

Effective Date: 1/22/25

Position Summary: The Outreach and Navigator Manager position will be responsible for supporting and promoting awareness of EPIC Programs while prioritizing our partnership with the regional Social Care Network (SCN). This human services position will coordinate and serve as an Assessor and Navigator connecting eligible participants to needed services, such as housing, nutrition, transportation, health care and parenting services. This position combines outreach and community engagement efforts with direct support to clients in understanding and applying for services under the 1115 Waiver, aimed at improving health outcomes and expanding Medicaid eligibility for targeted populations. Maintaining accurate records and statistics, participation in community events, and development of social media content are expectations for this position.

Essential Functions:

Outreach and Education:

• Conduct outreach efforts to inform communities about EPIC programs, and the 1115 Waiver Program and its benefits (program training provided).
• Organize and participate in community events, informational sessions, and presentations to increase awareness of EPIC programs and the 1115 Waiver.
• Develop and distribute materials to educate the public about EPIC programs and services, as well as the waiver program, eligibility requirements, and application process.
• Collaborate with local community organizations, health service providers, and government agencies to enhance outreach efforts and connect eligible individuals with programs, services and waiver program options.
• Represent EPIC by participating in new and existing community committees, coalitions and partner meetings throughout the region.
• Grow a network of resources for participants by connecting with other community agencies.
• Create and distribute social media content in partnership with EPIC Program Department and Director of Development.
• Post EPIC program and agency information on social media channels.
• Create EPIC program flyers for distribution.

Participation, Eligibility and Enrollment:

• Assist clients in understanding their eligibility for services.
• Conduct assessments to evaluate clients' needs and determine program eligibility, ensuring compliance with all applicable regulations and policies.
• Provide personalized support and guidance to individuals in completing necessary paperwork for waiver applications, including assisting with the submission of required documentation.
• Serve as a navigator to help individuals through the 1115 Waiver application process, offering step-by-step assistance to reduce barriers and ensure timely access to services.
• Offer ongoing support to clients, addressing questions, concerns, and any issues that arise during the waiver enrollment or renewal process.
• Provide referrals to appropriate health and social services for clients needing additional assistance beyond the waiver program.

Compliance and Quality Assurance:

• Ensure compliance with all state and federal regulations
• Stay current with changes in policies and procedures to ensure the accuracy and completeness of client assessments and applications.
• Participate in meetings and workshops hosted by community organization and government agencies to stay informed about best practices
• Maintain up to date working knowledge of all EPIC programming and services.

Data Tracking and Reporting:

• Maintain accurate records of deliverables, client interactions, assessments, and outcomes.
• Collect and report data related to outreach efforts, program enrollment, outcomes, and client feedback to track program effectiveness and improve services.
• Contribute to program evaluations and assist with preparing reports as required by funding agencies or organizational leadership.
• Maintain reporting requirements, data entry, evaluation forms, and other contract requirements.
• Prepare billing for finance as required.
• Work with the Finance department on policies and procedures.

Other relevant duties as assigned by management.

Knowledge, Skills and Abilities:

• Strong personal initiative to motivate participants.
• Strong communication skills to convey neutrality and supportiveness.
• Strong attention to detail, organizational skills.
• Strong ability to multitask and meet deadlines.
• Confidence speaking during needs assessment consultations and in group settings.
• Effectively build and maintain external and internal relationships and provide a high level of service.
• Ability to work within a team structure as well as independently.
• Competency working with diverse cultural and ethnic populations.
• Ability to interact with participants using a strengths-based approach.
• Demonstrated capability to conduct oneself in a calm and professional manner when dealing with people and/or with difficult situations.
• Ability to maintain participant confidentiality and follow all HIPPA requirements.
• Comfortable working with at risk participants, including those with mental health diagnosis.
• Actively contributes to a positive work culture.

Education and Experience:

• Bachelor’s degree in a related field and a minimum of two (2) years’ relevant experience in Human Services or master’s degree and one (1) year relevant experience in Human Services.
• Prior experience as a trainer or teacher is valuable.
• Case management and systems navigation experience.
• Experience connecting people in need of resources (food, shelter, transportation).
• Computer skills including proficiency in Microsoft Word, Excel, design (such as Canva) and social media.
• Database experience, Salesforce experience preferred (will train).
• Experience working with systems helpful (will train).
• Mandated Reporter Certification (EPIC will provide).

Physical Requirements/Working Conditions:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have the flexibility to work a non-traditional work schedule that is accommodating to clients.
• Must have reliable transportation and ability to travel throughout Erie County and occasionally other areas within Western New York.
• While performing the duties of this job, the employee is regularly required to stand, walk, and sit for long periods of time.
• The employee is required to regularly reach with arms and hands; use hands to handle. Hands and fingers frequently perform repetitive motion including typing/keying.
• Occasionally the employee will lift and/or move up to 50 pounds.
• This job requires close vision, peripheral vision, depth perception and the ability to adjust focus.
• Employee is required to regularly talk and hear.

Job Type: Full-time

Pay: $23.07 - $25.48 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Evenings as needed
• Monday to Friday

Application Question(s):

• What are your skills and experience that qualify you as a candidate?
• This position is a combination of office and field based. Do you have the flexibility to work a non-traditional work schedule that is accommodating to clients? Do you have reliable transportation and ability to travel throughout Erie County and occasionally other areas within Western New York? (mileage is reimbursed)
• What interests you about the Outreach and Navigator Manager position with EPIC?

Education:

• Bachelor's (Required)

Ability to Commute:

• Buffalo, NY 14212 (Required)

Ability to Relocate:

• Buffalo, NY 14212: Relocate before starting work (Required)

Work Location: Hybrid remote in Buffalo, NY 14212

Salary : $23 - $25