Office Admin/Receptionist/Loan Processor

Loan Processing Specialist

Epic Finance LLC, its Directors, Officers and Employees are committed to meeting the challenges of the future of the organization. We are a fast-paced and motivated workplace focused on customer service and maintaining quality relationships with the industry leaders in Marine and RV sales as well as top recreational lenders.

We are currently seeking a Loan Processing Specialist in our Wilmington, NC location.

The Loan Processing Specialist will support processes, procedures and efforts to maintain and continuously improve loan operations policy, procedure, and performance.

The Processing Specialist is expected to meet and/or exceed Epic Finance’s customer service levels as well as the over-all goals of the organization.

Epic Finance LLC is a great place to work with competitive wages and benefits. We are customer driven and focused on providing the best service in the industry.

Accountabilities

• Demonstrate excellent written and verbal communication skills.
• Process In-House loan applications. Data Entry.
• Communicate with Dealers in all locations.
• Answer phone calls and e-mails with a friendly and professional demeanor.
• Identify and detect errors/omissions and arranging for the resolution of those errors.
• Monitor daily production and work volume.
• Ensuring office grounds remain organized.
• Ability to architect and drive change by enlisting support of management.
• Compile and advise accurate information to loan officers.
• Assist co-workers as needed.
• Perform other duties as assigned and requested.
• Sort and process incoming and outgoing mail via UPS, USPS, and FedEx.
• Demonstrate a strong commitment to customers, co-workers, lenders, and the Dealer Network.

Job Specifications

Attributes of the successful candidate will include ability to work independently and as a team, strong organizational skills and a keen eye for detail, be professional at all times, be able to maintain a high level of focus and accuracy. Strong communication, time management and ability to multitask are a must. Must be computer literate.

Hours of Operation

Monday - Friday: 9am-6pm EST

Occasional Saturdays 9am-5pm EST with opportunity for overtime.

Job Qualifications

Education:

• High school diploma required.
• Associates Degree or Higher preferred.

Experience:

• Three to Five years customer service experience is preferred.
• Experience with Microsoft Word, Excel and Outlook Software required.
• Experience in the RV/Marine Industry is a plus, but not required.

Salary will be based on qualifications. Epic Finance LLC offers a competitive benefits package.

Epic Finance LLC is an Equal Opportunity Employer of Protected Veterans and Individuals with Disabilities.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture

Typical end time:

• 6PM EST

Typical start time:

• 9AM EST

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 3 years (Required)
• Customer Service: 1 year (Required)

Ability to Commute:

• Wilmington, NC (Required)

Ability to Relocate:

• Wilmington, NC: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $19