Essential Duties and Responsibilities :
1. Provide ongoing guidance, supervision, and vision to support comprehensive quality and food safety programs for WCD and WCD Kitchen; ensuring continuity of business according to WCD, customer and regulatory expectations at all locations.
2. Communicate quality assurance related information with customers and other external contacts, including government regulators at their specific location.
3. Supervise QA supervisors, kitchen and warehouse team of quality control technician(s) at their specific location.
4. Provide for the introduction and daily application of the quality policy in the plant to satisfy the rules that apply with respect to HACCP and food safety.
5. Be accessible at all times to react to urgent Food Safety matters as it pertains to recalls, presumptive positives, and other critical events that require immediate action.
Specifics of Food Safety Senior General Manager Functions :
- Ensure all WCD Warehouse and Manufacturing locations meet :
o Customer and SQF Audit Protocol through desk auditing and onsite inspections
o Food Defense Audit Protocol
o HACCP Protocol
o Customer Vendor GMP and Food Safety Requirements
o Vendor Environmental Testing Requirements
o Conduct timely Rapid method analyses for Vendor Product Specification Information
o Regulatory- FDA, USDA, State, County, City Health Department requirements.
Introduce, monitor and update (as warranted) quality and food safety programs in conjunction with other departments to meet company and regulatory objectives such as FDA and State. This includes, but is not limited to : quality control testing framework, microbiological testing framework, HACCP, food safety and defense procedures, pesticide residue control framework, GMP’s, pest management and housekeeping / sanitation practices.Lead local warehouse and kitchen HACCP, Food Safety and Food Defense Teams.Assist in determining, in conjunction with other department managers, disposition of failed or over aged inventory.Monitor performance of quality control systems to ensure effectiveness and efficiency.Oversee microbiological program and environmental program including issue investigation and follow-up.Plan and perform bi-annual mock recalls. Follow-up and resolve any resulting issues.Initiate and manage immediate Recall Committee Calls in response to Presumptive Positives, Recalls and other urgent matters that require action.Schedule and follow up on Desktop Audits, Internal Audits and other proactive processes to ensure WCD is equipped to pass any planned or unannounced inspectionsAnalyze quality control test results and communicate quality control information to all relevant organizational departments, outside vendors, or contractors.Complete and return customer questionnaires. Organize and maintain vendor documents.Direct the tracking of defects, test results, or other regularly reported quality control data.Identify critical control points in the manufacturing process and specify sampling procedures to be used at these points.Oversee the production reports regarding nonconformance of products or processes, daily production quality, root cause analyses, or quality trends.Increase awareness and evaluation of GMP's.Follow all food Safety Requirements' and Good Manufacturing Practices as applicable to this positionEnsure that safety rules, production, and sanitation standards are met.Assist and maintain high quality of service by enforcing company policies and procedures.Integrity and Trust : Respond to urgent customer requests within 20 minutes by phone or email. Respond to customer non-critical open items within 24-36 hoursAssigns duties to employees and schedules break periods, work hours, and vacations. Schedules and performs periodic evaluations of employees as dictated by the appropriate HR policies.Assist other warehouse floor supervisors and associates in warehouse policies, departmental procedures, and job duties.
