Regional System Support Manager

We are seeking a career driven System Support Manager who is looking for an opportunity to move into a regional role.

Salary $85,000 -$95,000 Yearly with 10% Bonus

Reports to: System Support Group General Manager

National System Support Analyst General Manager

Job Purpose:

To provide managerial, operational, and working support for all IT and telephonic needs of the company.

Essential Duties and Responsibilities:

Will receive direction and guidance from corporate IT, Networks, Desktop, and Security for IT standards, policies, and procedures as it relates to topics listed below. Travel is a requirement in this position, based on needs, necessities, and projects.

Networking:

• Assists in the planning and implementation of additions, deletions and major modifications to the supporting local IT infrastructure.
• Implements network security at the local level as established by Corporate Security Director.
• Oversees the administration and maintenance of the site’s IT infrastructure and directs IT support personnel when necessary.
• Oversees the administration of the company's LAN.

Telephony:

• Manages and develops upgrades to the company's telephone system at the national and local levels.
• Oversees all telephone changes, including routing for seating assignments.
• Training & Lab Maintenance
• Oversees the administration and maintenance of computer stations and software for company training programs and provides additional support if necessary.

Internal Systems:

• Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
• Works with project teams to help implement internal systems.

Help Desk Administration:

• Oversees all help desk activities at the regional and local levels.
• Responds to escalated help desk issues.
• Oversees the administration and maintenance of our tracking software.
• Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.

Asset Management:

• Builds and maintains vendor relationships and manages the local purchase of hardware and software products.
• Manages the purchasing of all software, hardware and other IT supplies at the local level.
• Ensures that company assets are maintained responsibly.
• Designs, and prepares daily and monthly reports as needed by corporate and the General Manager
• Overall responsibility for the management of good sanitation and safety practices through out the warehouse technology areas.

Minimum Requirements:

• Excellent communication skills and the ability to be a self-initiator who can implement and manage all warehouse distribution programs as directed by corporate, the Human Resource Manager, and the General Manager.
• Extremely high level of Computer Networking, WMS, and TMS system literacy with knowledge and certifications in LAN if needed.
• Logistics knowledge, EDI knowledge, troubleshooting knowledge required to provide expedited support.
• Management skills for high level tier support.
• College level training or a minimum of 4 to 5 years experience in the areas of system

LACE-1

Job Type: Full-time

Pay: $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Compensation Package:

• Weekly pay
• Yearly bonus

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekends as needed

Ability to Commute:

• Richmond, VA 23260 (Required)

Ability to Relocate:

• Richmond, VA 23260: Relocate before starting work (Preferred)

Work Location: In person

Salary : $85,000 - $95,000