Sr Dir, Product Management

As the Sr. Director for Product Design at Epicor, you will lead our design efforts as we transition to Cognitive ERP, focusing on reimagining ERP solutions for an AI-driven future. You will be responsible for global design initiatives and AI design within our labs, driving innovation and excellence across our product portfolio.

Duties & Responsibilities

• Create, collaborate, and define the Product Design vision with a focus on reimagining ERP solutions for an AI-driven future, developing both short-term and long-term strategic roadmaps for the team to execute.
• Lead cross-functional design teams to create and prioritize user experience backlogs by making smart, decisive trade-offs using data-driven analysis and sound judgment, ensuring best-in-class AI-enhanced product experiences.
• Represent the needs of current and prospective users by guiding teams to create user stories and detailed design requirements that clearly articulate desired AI-driven functionality and intuitive ERP workflows.
• Create the performance and scalability strategy and lead continuous improvements across all product design initiatives, ensuring that AI-powered features meet enterprise-grade standards.
• Build strategic partnerships with marketing and sales on go-to-market functions, ensuring user-centric messaging and highlighting the transformative benefits of AI-driven ERP design solutions.
• Collaborate with Development, QA, and Product Marketing to deliver exceptional, AI-enhanced ERP products that elevate user experiences and achieve organizational objectives.
  
  

Knowledge, Skills & Abilities

• Expert knowledge in product design, UX methodologies, and emerging AI trends, with the ability to teach and mentor others.
• Passion for and ability to deeply understand user needs and pain points in complex ERP environments.
• Excellent strategic thinking and prioritization skills in rapidly evolving AI and enterprise software landscapes.
• Excellent communication, cross-functional teamwork, and influencing skills, fostering a culture of design excellence across diverse teams.
• Experience owning a strategic P&L; collaborating with cross-functional stakeholders and driving design-led growth and operational excellence.
• Thorough understanding of design thinking, product management principles, and agile processes, with the ability to implement best practices and mentor team members
  
  

Qualifications

• 12 years of progressive experience in Product Design or related fields, with demonstrated success in driving innovation.
• 7 years managing and developing multi-discipline design teams, preferably with international reach across multiple service types.
• 6 years of specialized/industry experience in enterprise software, ideally with ERP or AI-driven applications.
• Bachelor’s degree (or equivalent experience) in Design, HCI, or a related field.
• Master’s degree preferred.
  
  

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.
  
  

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer. 

Recruiter

Matthew Brady