What are the responsibilities and job description for the IT Support Specialist position at Epidemic Sound?
Join our global force of 500 innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Oslo, and Seoul. We’re an industry leader with a startup mentality. We take what we do seriously, but we don’t take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us— and let the world feel your work.
The role
We are seeking a proactive IT Support Specialis t to join our Internal IT team and help build and scale our IT support function in our New York office. This is an exciting opportunity to be part of a growing team, shaping how we provide IT services to our US-based employees and ensuring they have the tools and support needed to thrive.
Your work will directly contribute to enhancing productivity and improving the overall employee experience. As part of our Internal IT team, you’ll play a key role in supporting our US-based employees while collaborating with IT colleagues globally to drive improvements in our IT services. This role provides broad exposure across the organization, working closely with teams from various departments.
This is a fully on-site position based in our New York City office.
Key Responsibilities
Manage the Service Desk queue, ensuring timely resolution of user incidents, requests, and queries.
Provide IT support for software, hardware, and networking issues across macOS.
Assist with onboarding and offboarding processes to ensure a seamless employee experience.
Maintain and update IT support documentation and knowledge base.
Collaborate with the IT Engineering team to maintain and manage the office network infrastructure.
Install, manage, and troubleshoot AV equipment, including video conferencing systems, projectors, and audio devices, in partnership with the Digital Workplace team.
What You Bring
Experience working in IT support and using ticketing systems, ideally in a fast-paced, growing organization.
Strong knowledge of macOS support and troubleshooting.
Experience with MDM solutions and collaboration tools such as Slack and Google Workspace.
Hands-on experience with network equipment and troubleshooting.
Familiarity with AV equipment and video conferencing systems.
Who You Are
A proactive self-starter who takes initiative and follows through on tasks.
A problem solver with a passion for delivering excellent service.
Highly organized, detail-oriented, and able to manage multiple priorities effectively.
A strong communicator who can explain technical issues clearly to non-technical users.
Nice to Have
Experience in cloud-based environments.
Familiarity with Cisco Meraki networking solutions.
Experience using Jira Service Management.
This is a full-time, on-site position, based in New York City. This position has a base compensation range of 75,000 - 95,000 USD yearly, depending on seniority.
Benefits include dental, health, medical, and vision plan options, 30 days vacations a year accrual, 6 months parental leave, 401k saving, and wellness benefits.
Equal opportunity employer
We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.
Application
Ready to make the world feel your work? Please apply by clicking the link “interested” below.
Salary : $75,000 - $95,000
