Bookstore Experience Supervisor

We are actively seeking passionate and creative individuals who love books and making them look good. We prefer those with prior merchandising and customer service experience, specially in a bookstore setting. We have a staff diverse in age, gender, race, language, and class; all are welcome here.

We are looking with a teammate with approximately 30 hours of availability.

If you are interested please fill out the form in the below link.

https://forms.gle/EewSjGkUTpoCxGz78

Duties & Responsibilities

*Keep up-to-date on current books, especially small press, university presses, and/or local authors; *Book merchandising (tables, shelving face-outs, etc) to best utilize space and feature titles on a weekly basis and touching up as needed; *Come up with ideas for themed tables and displays and coordinate with Events Manager for potential author readings; *Work with the Ops Manager to plan and prioritize bookselling tasks and goals; *Act as Leader on Duty in order to meet and exceed daily sales goals; *Oversee online orders (audit Surprise Boxes and Special Orders) and coordinate with the team on special orders; *Ensure all online book and third party inventory that comes in during shift are processed correctly and in a timely manner; *Train Leads and Associates on book genres, special orders, POS system, bookstore standards, etc.; *Write/form employee reviews on a rolling basis (30 day check-in, 6-month check-in, 1 year formal written reviews); *Coordinate with Events Manager and/or Coordinator for potential author events, book fairs, and offsite events; *Provide write-ups for new favorite books and/or recommendations on a monthly basis; *Handle and diffuse escalated customer situations; *Provide friendly, consistent, and accurate customer service;

14. Open/Close the store (cash register closing/opening, petty cash count, doors locking/unlocking);

*Keep the bookstore clean by creating a daily checklist for booksellers and ensuring they complete it; *Take and relay accurate phone messages; and, *Staff onsite and potentially off-site author events and book tables when necessary.

Qualifications

Required Qualifications:

• High school diploma or equivalent;
• Merchandising and/or visual display experience;
• One (1) year customer service experience in a retail environment preferred;
• Supervisory role or some managerial experience a plus; and
• Must enjoy reading and be able to commit to reading 4 new books a month.

Preferred Qualifications:

• Bookstore experience, including knowledge of integrated inventory control and POS systems
• Event Planning or related experience
• Experience with electronic cash registers, Microsoft operating systems, Microsoft Office software, and standard office equipment.

Skills & Abilities:

• Customer Service Skills: Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments;
• Interpersonal Skills: Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things; have an appreciation and respect for people of all races, genders, sexual orientation, socio-economic class, etc.;
• Oral Communication: Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions;
• Problem Solving Skills: Identify and resolve problems in a timely manner; gather and analyze information; develop alternative solutions; use reason even when dealing with emotional topics;
• Professionalism: Ability to approach others in a tactful manner; react well under pressure; treat others with respect and consideration; accept responsibility for own actions; follow through on commitments; and
• Productivity: Complete work in a timely manner; and strive to increase productivity.

Working Conditions

• Retail hours: Nights, weekends, some holidays
• Frequent need to lift at least fifty (50) pounds;
• Ability to sit and stand for long periods of time;
• Frequent need for oral, written, and auditory communication;
• Frequent mobility to shelve and organize product; and
• Frequent repetitive hand and wrist motions.

What We Offer

1. Our employees have access to Advanced Reader’s Copies the store receives.

2. Our employees receive a discount on books, food, and beverages they purchase.

3. We pay a living wage in congruence with Orange County’s standards.

4. Employees receive health care, dental, and vision benefits.

5. Many on our staff are poets, writers, directors, artists, teachers, and activists. You’re sure to find kindred spirits here.

6. The opportunity to meet many fascinating authors and writers as they tour through Chapel Hill.

If you are interested please fill out the form in the below link.

https://forms.gle/EewSjGkUTpoCxGz78

Available shifts and compensation: We have available shifts all days of the week. Compensation is $15.00 - $17.00/hour.

About Epilogue Books Chocolate Brews: We are actively seeking passionate and creative individuals who enjoy reading, are available on nights and weekends, and who have reliable transportation to the store. We prefer those with bookselling experience, but a combination of customer service experience and a passion for reading counts! We have a staff diverse in age, gender, race, language, and class; all are welcome here. Learn more about us at www.epiloguebookcafe.com.

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