Medical Receptionist

Are you looking for an incredible opportunity to join a dynamic, fast-growing dermatology services company? Epiphany Dermatology, headquartered in Austin, TX, is on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S.

We are looking for a service-oriented, motivated individual to join us as a Medical Receptionist to accomplish this mission. With ambitions to increase our reach over the next four to five years, our quickly expanding company has gone from a single site in 2015 to nearly 100 dermatological clinics nationwide.

Our employees are the key to our success and we’re proud to offer eligible employees great benefits (many at no cost!), perks like free skin care, generous time off plans, the opportunity for growth, and the chance to be part of a purpose-driven organization taking patient care to the next level.

We are excited to grow our team with individuals who are as passionate about our patients as we are and invest a lot of time and energy in our employees’ development because we believe being a part of the Epiphany team is a career opportunity—not just another job.

If you are interested in joining this mission-driven team, please consider applying today!

What we are looking for:

Our Medical Receptionists are the face of our clinics and responsible for making a positive first impression with all our patients. A lot of pressure, we know! So, we’re looking for someone who is excited to go above and beyond to delight each one of our patients. There is a lot to be done at the front desk, so our ideal candidate is someone totally comfortable with juggling multiple priorities in a fast-paced environment and the ability to keep their cool under pressure.

What you'll do:

• Greet, welcome, and register patients while working to minimize and solve wait times or other reception area issues.

• Collect, verify, and document patient information including but limited to demographics, validation of identity, primary and secondary insurance, intake forms and prior authorizations.

• Collect signatures on documents such as HIPAA privacy statement, consent forms, authorization for treatment and release of information.

• Accurately identifies Fee Scale /Co-pay determinations. Collects and processes visit charges, co-pays, deductibles, previous cash balances and notices of overdue payments at time of visit.

• Manage incoming phone calls, emails, messages, and referrals to completion and in a timely fashion.

• Prepare for upcoming visits such as review of next day activities, visit reminders, document preparations, form completion and chart flags.

• Performs appointing functions with accuracy and per patient or provider request, such as scheduling appointments, managing cancellations, re-schedules, visit cycles and wait lists.

• Patient check-out duties such as next appointments, patient education hand-outs and instructions.

• Maintain medical records with timely input of incoming scans, documents, or test results.

• Works with healthcare team to assure smooth and efficient patient flow and operations.

• Participate in staff meetings and provide constructive input for improvements and solutions.

• Other duties as assigned.

It’ll help to have/be:

• Able to adjust personal availability according to volume changes and activity surges.

• The ability to adhere to a compliance program and HIPAA standards and policies.

• Able to receive and apply constructive input for performance improvement and growth.

Qualifications/Experience:

• High School Diploma required.

• Minimum of 2 years of experience as a medical receptionist highly preferred, preferably in a medical practice or ambulatory environment.

• Knowledge of insurance industry and strong computer skills highly desired.

Work Environment and Physical Requirements:

Medical office, procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs.

Benefits:

We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. In addition, we have great vision, dental, and supplemental insurance options. We also offer 401k with company matching, employee discounts, HSA and FSA/dependent care, tuition assistance, certification reimbursement, and more!

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