What are the responsibilities and job description for the Epiphany - Bilingual (Spanish) Call Center Agent position at Epiphany Management Group?
As an Outbound Call Center Representative, you will be responsible for reaching out to potential and existing customers to promote products or services. Your primary objective is to deliver excellent customer service, generate leads.
Key Responsibilities:
· Conduct Outbound Calls: Make calls to prospective and existing customers to introduce products, services, and promotions.
· Script Adherence: Follow prescribed call scripts and adapt as necessary to engage customers effectively.
· Lead Generation and Conversion: Identify customer needs, generate interest, and convert leads into sales.
· Customer Service: Provide accurate information about products and services, addressing any questions or concerns customers may have.
· Achieve Targets: Meet or exceed daily, weekly, and monthly sales and call volume targets.
Qualifications:
· High school diploma or equivalent
· Proven experience in a call center or customer service role.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Goal-oriented with a focus on achieving sales targets.
Skills:
Excellent verbal communication
Working Conditions:
Office environment
May require flexible working hours, including evenings.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person
Salary : $16 - $18
