What are the responsibilities and job description for the Epiphany - Call Center Agent position at Epiphany Management Group?
Job Summary
We are seeking a motivated and customer-oriented Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience for every caller. Bilingual candidates, especially those fluent in Spanish, are highly encouraged to apply.
Duties
- Assist customers with inquiries, complaints, and requests while providing accurate information.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Perform data entry tasks efficiently to maintain accurate records of customer interactions.
- Communicate clearly with customers
- Maintain a positive attitude while handling challenging situations and strive for customer satisfaction.
- Collaborate with team members to improve service delivery and share best practices.
Experience
- Previous experience in a call center or customer service role is preferred but not mandatory.
- Strong communication skills in English; proficiency in Spanish or other languages is a plus.
- Ability to analyze information quickly and provide effective solutions to customer issues.
- Familiarity with computerized systems for data entry and record keeping is essential.
- A commitment to delivering high-quality service and maintaining professionalism at all times.
Join our team today and contribute to creating a positive experience for our customers!
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
Salary : $12 - $13
