What are the responsibilities and job description for the Receptionist - Admin position at Epiq Systems, Inc.?
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Bring your passion for service to a prestigious law firm as a Reception - Admin where you’ll deliver concierge-style experiences in a professional setting. The Receptionist-Admin is responsible for overseeing and enhancing the guest experience within the organization. This is a unique opportunity to transition your expertise into a Monday–Friday schedule, working closely with various departments to maintain a welcoming and efficient environment for guests.
Essential Job Responsibilities
- Leads front of house to ensure a high level of guest satisfaction.
- Coordinates and oversees events to ensure they run smoothly and meet organizational standards.
- Assists with food and beverage (F&B) services, ensuring quality and compliance with health and safety regulations.
- Provides exceptional guest service by addressing inquiries, resolving complaints, and ensuring a positive experience.
- Utilizes Customer Relationship Management (CRM) systems to track and manage guest interactions and preferences.
- Maintains inventory of hospitality supplies and ensures timely replenishment.
- Implements and monitors hospitality management practices to enhance service delivery.
- Develops and maintains professional relationships with vendors and service providers.
- Ensures compliance with building, hospitality standards and regulations.
- Ensures adherence to company policies and procedures.
- Monitors and evaluates guest feedback to continuously improve services.
- Prepares and maintains reports and records related to building, parking, hospitality services and events.
- Collaborates with other departments to coordinate and support.
Qualifications & Requirements
- Education: High School Diploma and relevant work experience
- Experience: Proven experience in reception/hospitality or a related field, with a minimum of 1-3 years.
- Skills:
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Reception
- Event Management
- Food And Beverage (F&B)
- Guest Service
- Hospitality
- Hospitality Management
- Inventory Management
- Oral Communications
- Outstanding Organizational Abilities
- Professional Etiquette
- Written Communication
Ability to lift or move 40 lbs. or greater- Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand or sit for an extended period of time
The Compensation range for this role is 21.70 to 26.40 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
