Service Administrator

United in Performance. Inspired by Innovation.

Location: Harrisburg, Pennsylvania

Work Type: Onsite

Mon – Fri, 7 AM to 4 PM

Sponsorship & Relocation:

This opportunity is NOT approved for Visa sponsorship and only candidates who currently have the right to work in the United States of America will be considered.

This opportunity DOES provide relocation benefits. Candidates who are interested to move to job location are invited to apply but to be based in the United States.

Mission:

At Epiroc USA LLC, our Parts and Services Division (PSD) provides a broad range of services to maximize customers’ productivity. We focus on spare parts supply, professional service, support solutions and training in the mining world.

Service Administrators play a critical role in supporting Service Centers by driving increased market share and profitability while minimizing costs through regional service administration support. They ensure the effective implementation of service administration processes and routines, deliver timely communication to internal and external customers, maintain and safeguard business documents, and provide assistance with customer service and training initiatives.

The work environment regularly involves an office setting environment with occasional exposure to moving mechanical parts, fumes, or airborne particles. Possibility of lifting up to 25 pounds may be required. Reasonable accommodations can be provided for individuals with disabilities to perform the essential functions of the job. The noise level is typically low to moderate. Personal Protection Equipment may be necessary when visiting service centers or customer mine sites. The role is designated as Safety Sensitive.

Responsibilities:

• Coordinate all administrative aspects of the service order process, including managing the work order lifecycle, creating and reconciling purchase orders, tracking Work In Progress (WIP), and ensuring timely invoicing of customers.
• Provide local troubleshooting support for service technicians, including time entry reconciliation in M3, and maintain accurate records for work orders, credits, and other relevant documents.
• Regularly update and manage training materials and business process reference documents.
• Assist in organizing technical training classes by managing logistics, preparing quotations, and supporting marketing materials.
• Support other business functions, such as preparing quotations, managing parts orders and receipts, dispatching shipments, and answering customer calls.
• Serve as a backup for service administration support across Epiroc USA Service Centers, ensuring consistent and reliable customer and distributor support.
• Adhere to company policies related to technical support, product liability, and Occupational Health, Safety, and Environment while contributing ideas to promote technical business growth.
  
  

Requirements:

• High school diploma or equivalent is required.
• One - three years of practical related experience in customer and/or technical service and training or equivalent combination of education and experience Mining or heavy equipment industry experience is highly preferred.
• Possess a valid driver’s license.
• Excellent verbal, written and presentation communication skills.
• Maintain a professional demeanor and communication with customers and internal staff.
• Proficient level experience working in MS Office, especially Word, Excel, PowerPoint and Outlook.
• Position may require approximately 10% travel to various locations for service admin support.
  
  

Benefits:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
  
  

Life at Epiroc:

We are Epiroc, a leading productivity partner for the mining and infrastructure industries. By joining Epiroc, you can expect an atmosphere of creativity and innovation, 'Dare to Think New.' With innovative technology, we develop and produce innovative drill rigs, rock excavation and construction tools. The company was founded in Stockholm, Sweden and has passionate people supporting and collaborating with customers in more than 150 countries.

Employment at Epiroc Drilling Solutions LLC is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc Drilling Solutions LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders. We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere. Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries.

This job posting will remain open until the position is filled.

Learn more at www.epirocgroup.com

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com