What are the responsibilities and job description for the GIS IT Support Specialist on W2 position at Epis Data Inc?
Job Details
Title: GIS IT Support Specialist
Location: 600 West Peachtree Street, NW, Atlanta, GA 30308
Duration: 12 Months - Hybrid.
Experience: 4 Years
Responsibilities:
- Acts as 1st line/tier of GIS technical support for GDOT
- Validates operation of virtual ArcGIS Desktop environments and enterprise GIS applications
- Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
- Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed
- Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS
Assists team with GIS upgrades, projects, and provides on-call supports needed - Develops, updates, or maintains system/technical documentation as needed
- Develops GDOT GIS User Group, resources, and assists in training material creation
Work Terms and Conditions:
- 8 Hour workdays on a fixed schedule (i.e. not a flex-schedule), starting no earlier than 7:00AM Eastern Time, starting no later than 9:00 AM Eastern Time, Monday - Friday, 40 hours per week.
- GDOT has NOT specified a number of days onsite vs remote. However, local candidates (i.e. able to come in office) will be preferred over out of state candidates (i.e. remote workers). GDOT prefers candidates who can demonstrate they have the capability to work a hybrid work schedule which is a combination of remote and in-office work. Candidate capacity (i.e. days they could come into the office) to work a hybrid work schedule will be discussed during interviews.
- The consultant will follow all applicable State of Georgia and GDOT policies, procedures, standards, guidelines, and accepted best practices.
- The position end date is set for the end of the GDOT Fiscal Year. GDOT may exercise the option to renew contracts in one-year increments. Several successful consultants have continued working for several years with contract extensions. However, GDOT is under no obligation to extend contracts and may terminate employment at any time.
- When teleworking or working remotely, consultants must have suitable internet connection and environment to comply with GDOT telework policies.
- GDOT will reimburse authorized travel expense lodging and meals. GDOT will reimburse authorized travel use of a personal vehicle. Any travel expenses to start work or relocate to Georgia or will not be reimbursed. All travel expense reimbursement shall be in accordance with State Accounting Office Travel Policy:
- The Department has 13 holidays, which consultants are not allowed to work nor make up any time for those holiday weeks without management's approval. Consultants are not to take extended leave during their first year of service (e.g. greater than 1 week).
- Consultant must have a cell phone which can be used for business calls.
- GDOT does not provide free parking. All routine commuting expenses are the responsibility of the consultant.
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