What are the responsibilities and job description for the Account Growth and Services Delivery Specialist position at ePlus Technology, Inc.%%%ePlus, Inc.?
Job Overview
ePlus, Inc. is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law.
About the Job:
We are seeking a skilled and experienced Account Growth and Services Delivery Specialist to join our team. The successful candidate will be responsible for managing the customer experience and satisfaction of services delivery to client accounts, within a defined area of the customer base.
Responsibilities:
- Establish trusted, strategic partner relationships with each assigned client and drive the continued value of our products and services.
- Lead and manage quarterly and/or semi-annual service business reviews.
- Coordinate and align with 3rd party ePlus strategic annuity services partners on day-to-day issues and service business reviews.
- Act as coordinator and customer advocate for difficult customer issues, including root cause analysis and a plan of corrective action in conjunction with engineering operations.
- Deliver signed start-of-service letters to billing contacts.
- Facilitate communications and handoffs for issues and concerns around non-managed services.
- Work with sales teams to maximize account growth opportunities, including identification of upsell opportunities within the existing account base.
- Manage handoff of upsell opportunities to the respective Business Development Executive and/or Account Executive for appropriate follow-up.
Qualifications:
- Strong client focus and high-level customer service expertise.
- Demonstrate depth of operational services management expertise.
- Systems and IT literate, including Networking, Business Communications, Security, Wireless, SAN and Server Management support, etc.
