Office Manager

The Office Manager will manage office functions, supervise the Customer Service Representatives (CSRs), schedule jobs with customers, and coordinate with subcontractors and foremen to ensure projects run smoothly. This employee will play a vital role in maintaining efficiency, communication, and customer satisfaction.

Essential Job Functions:

Office Management:

• Oversee all office operations, ensuring a well-organized, productive, and professional environment.
• Manage office supplies, equipment, and vendor relationships.
• Implement and maintain office procedures and protocols to improve efficiency.

Team Leadership:

• Supervise, train, and provide support to the Customer Service Representatives (CSRs).
• Monitor team performance, provide feedback, and foster a positive work culture.
• Address and resolve team-related challenges effectively.

Customer Scheduling and Coordination:

• Schedule jobs with customers, ensuring timely communication and a high level of customer service.
• Confirm appointments and update customers on scheduling changes or project updates.
• Handle customer inquiries, complaints, and concerns professionally.

Subcontractor and Foreman Interaction:

• Coordinate with subcontractors and foremen to assign jobs and ensure project timelines are met.
• Communicate project details, including scope of work, timeliness, and job-specific requirements.
• Address and resolve scheduling conflicts or on-site challenges, as needed.

Administrative Duties:

• Maintain accurate records of job schedules, customer information, and subcontractor details.
• Prepare reports on job progress, team performance, and office operations.
• Other duties as assigned.

Qualifications:

• Proven experience in office management, preferably in construction, foundation repair, or related industry.
• Strong leadership and team management skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Proficient in Microsoft Office Suite, Google Workspace, and scheduling tools.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Preferred Skills:

• Experience with project scheduling and customer relationship management (CRM) systems.
• Familiarity with subcontractor management and construction workflows.
• Knowledge of foundation repair processes, preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle or feel, reach with hands or arms, talk, or hear. The employee must regularly lift and/or move up to 50 pounds. The employee must be able to lift and/or move up to 75 pounds occasionally.

Working Environment:

While performing the duties of this job, the employee will be exposed to indoor conditions. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $50,000