What are the responsibilities and job description for the Client Support Specialist position at EPS Corporation?
EPS Company is seeking a highly skilled Client Systems Support professional to maintain, troubleshoot, and repair IT systems at Shaw Air Force Base. The candidate will play a critical role in ensuring seamless IT operations and compliance with DoD and AFCENT standards.
Requirements
Qualifications:
Security Certification Required
U.S. Citizenship & Active Top-Secret Clearance with SCI Eligibility Required
Experience in IT system maintenance, troubleshooting, and repair
Knowledge of DoD/AFCENT standards and cybersecurity policies
Proficiency in Help Desk operations and IT asset management
Strong communication and documentation skills
Key Responsibilities:
· Provide prioritized service restoration as per the Escalation Matrix.
· Instruct users on system operations and report unauthorized hardware/software changes.
· Manage Help Desk tickets, ensuring proper documentation of all actions.
· Support inspections, audits, and comply with Information Assurance standards.
· Maintain equipment accountability, track hardware lifecycle, and ensure proper disposal per regulations.
· Liaise with CST shop for iPhone management and provide knowledge transfer for office continuity.
· Maintain warehouse facilities and transport hardware as required.
· Develop and submit Client Systems Support Monthly Status Reports.
Job Type: Full-time
Pay: $48,496.00 - $53,173.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $48,496 - $53,173
